Experience Services Coordinator - E. Riverdale, MD

Job Description

About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.What You’ll Do: * First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. * Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. * Arrange and confirm recreational, dining, and business activities on behalf of the requestor. * Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. * Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. * Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. * Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. * Coordinate with vendors who supply services or goods to the workplace. * Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. * Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Qualifications

What you’ll need Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future HS Diploma or GED or equivalent experience required. * A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience. * Open and flexible work schedules. * Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees. * Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help. * Apply a high level of attention to detail as well as strong verbal and written skills. * Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs * Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required. Why CBRE? A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [email protected]. We are committed to ensuring that all candidates can participate fully in the process.