Customer Service Representative

Job Description

Job Description

RESPONSIBILITIES:

• Work as a liaison between the Project Managers, Project Coordinators, Program Manager,Operations and Sales
• Data entry: Sales orders and RMA processing, etc.
• Maintaining database and filing system.
• Coordinates problem resolution and timely follow-up either verbally or in writing with a desire to ensure customer satisfaction.
• Respond timely to inquiries from internal request or emails.
• Complete weekly reports for repair order status.
• Invoicing
• Complete month end report
• Phone support on the Customer Service queue line.
• Additional tasks as needed.

QUALIFACTIONS AND REQUIREMENTS

• Ability to work in a team setting.
• Excellent verbal, written, and mathematical skills.
• Must be a self-starter; reliable and have excellent work ethic.
• Working knowledge in the use of Microsoft Excel & Word.
• Data entry skills - typing speed 50+ wpm.
• ISO 9000 experience desirable.
• Previous experience with order entry and quoting process with confidence.
• At least 1 year of Customer Service experience.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Associates Degree or equivalent preferred.

High School Diploma or GED equivalent required.

EMPLOYMENT REQUIREMENTS:

To be employed by WTC/UEC/INP/NAC you must have permanent, unrestricted authorization to work in the United States. The Company does not provide employment visa sponsorship or participate in OPT/STEM OPT programs. By accepting this offer, you confirm that you are authorized to work in the U.S. without sponsorship now or in the future.