Customer Service Representative

Job Description

Job Description

Customer Service Representative

Louisville, KY (Onsite) $20.00/hour Full-Time Contract Assignment

Are you passionate about helping customers and delivering an outstanding service experience? We're seeking motivated Customer Service Representatives to join a dynamic, fast-paced contact center team. This is a great opportunity for individuals with customer service experience who are ready to grow their careers in a professional and supportive environment.

What You'll Do

As a Customer Service Representative, you'll be the first point of contact for customers and business partners, providing exceptional support through phone, chat, and email channels.

Responsibilities:

• Answer inbound customer calls and provide accurate account and product information
• Assist customers with program inquiries and service-related questions
• Handle approximately 50+ customer interactions daily
• Conduct outbound follow-up and re-engagement calls to existing customers
• Transfer interested customers to the appropriate internal teams when needed
• Respond to customer inquiries through chat and email platforms
• Accurately document all customer interactions
• Complete customer request forms and update account information
• Navigate multiple systems while maintaining accuracy and efficiency
• Meet quality, productivity, and service level expectations

What We're Looking ForRequired Qualifications:

• High School Diploma or GED
• Minimum of 2 years of customer service experience
• Strong verbal and written communication skills
• Excellent computer and data entry skills
• Ability to multitask and work in a fast-paced environment
• Comfortable handling both inbound and outbound customer interactions

Preferred Qualifications:

• Previous call center experience
• Administrative experience, including chat or email correspondence
• Financial services or banking experience
• Excel proficiency
• Bilingual skills are a plus

Ideal Candidates

This role is a great fit for:

• Experienced customer service professionals
• Call center representatives
• Bank tellers
• Retail supervisors, team leads, or managers looking to transition into a professional office environment
• Individuals ready to take the next step in their customer service career

Schedule & TrainingInitial Schedule:

• Monday-Friday
• 8:45 AM - 5:00 PM

Training:

• Two weeks of paid training
• Attendance during training is mandatory

Seasonal Hours:

Additional hours may be available during peak season, including:

• Extended weekday hours
• Optional overtime opportunities
• Occasional Saturday shifts

Peak season runs from January through March, with significant overtime opportunities available for team members seeking additional earnings.

Why You'll Love Working Here

✅ Competitive pay at $20/hour

✅ Unlimited overtime opportunities during peak season

✅ Fun, team-oriented culture

✅ Recognition and performance-based incentives

✅ Supportive leadership team

✅ Modern contact center environment

✅ Large break room and onsite food market

✅ Employee engagement activities, themed events, and team celebrations

✅ Career-building customer service experience

Work Environment

• Professional onsite contact center setting
• Comfortable cubicle workspace
• Business casual dress code
• Collaborative and supportive atmosphere
• Quiet, organized work environment

Additional Requirements

• Must have access to a working smartphone for daily authentication purposes
• Typing assessment required (minimum 30 WPM)
• Ability to pass all pre-employment onboarding requirements

Ready to take the next step in your customer service career?

Apply today and join a team that values exceptional service, employee engagement, and professional growth.

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Jul 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.