Customer Care Representative
Garden City Group, LLC
For three decades, GCG, has been the recognized leader in providing legal administrative services for class action, mass tort and bankruptcy cases. In fact, we are the first claims administrator to have earned SOC 2, Type 1 certification. The breadth and depth of our experience, responsiveness, global resources and state-of-the-art technology have made us the recognized leader in our field and the partner of choice for leading law firms, corporate legal departments, government agencies, and other legal professionals requiring our unique administrative support. With more attorneys than any other firm in our business, and a staff of more than 1,000 that includes a team of software engineers, call center professionals, in-house legal advertising specialists and graphic artists with extensive website design experience, resources are unparalleled in the industry. We have offices coast-to-coast and are ready at a moment's notice to provide cost-effective administration services tailored to the needs of each case, regardless of its size or complexity. Job Description SUMMARY The Customer Care Representative (CCR) is responsible for providing effective customer service for all internal and external customers by using the necessary scripts, FAQs (Frequently Asked Questions) and other resources necessary to provide accurate information. Responsibilities include listening to calls, researching the FAQs to ensure that accurate information is being delivered, write feedback and correspond through email. Additionally, effective communication with supervisors, team members, and project managers when necessary is a must. COMPLEXITY As the first interaction with our clients and sets the perception for the project. Their adherence to the guidelines is crucial. Customer care representatives may troubleshoot issues, provide information, and make decisions that involve escalating calls. This may include contacting the appropriate parties to intervene if needed. This role is also responsible for communicating any concerns or ideas for enhancing the overall departmental procedures to their direct supervisor and/or contact center management. Qualifications
ABILITIES/KEY COMPETENCIES/SKILLS
Proficient in the use of computers and telephones Strong oral and written communication skills Strong attention to detail Ability to navigate websites and applications quickly and effectively Strong decision-making skills Strong data entry skills Ability to be open to constructive feedback and areas of opportunityEXPERIENCE/CERTIFICATES/EDUCATION
High school diploma or equivalent is required Secondary education preferred Two years of customer service, customer care or applicable experience is preferred. Call center experience in an inbound and/or outbound capacity. Ability to Analyze written and recorded communication Have the ability to receive, articulate, write and deliver constructive feedback. Have the ability to multitask. Desire to be in an environment where continuous learning is the norm. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Garden City Group, LLC- ...Job Title Location: 5550 Britton Parkway, Hilliard, OH Role 1 Handles customer inquiries and complaints for Motor Vehicle company and iPerformance vehicles by assisting existing and prospective customers with inquiries about innovations, ordering and package...SuggestedFull timeWork at office
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$12 - $15 per hour
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...Sales Coordinator Columbus, OH Why This Opportunity Stands Out: • Opportunity to own the customer journey from initial inquiry through move-in. • Strong mix of relationship-based sales, networking, marketing, and community outreach....Local area- ...Columbus area, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. We’re seeking a motivated and enthusiastic Automotive Sales and Service BDC Representative to join our dynamic team and help drive our business forward. Job Description...Work at office
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...Overview Veterinary Client Service Representative | Powell, Ohio The phone's ringing,... ...Services range from preventive and wellness care to surgery, hospitalization, and end-of-... ...years of experience in a veterinary or customer-service setting ~ Strong...Hourly payFull timePrivate practiceShift workAfternoon shift
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