Extended Coverage Account Manager (Nights)

Job Description

Job Description

Extended Coverage Account Managers are responsible for managing business from an assigned customer base and performing the daily, hands-on work required to meet customer satisfaction expectations while driving revenue growth. This role manages existing customer accounts, supports spot quoting based on market conditions, identifies and resolves shipment issues, and ensures strong service execution during non-standard business hours.

Responsibilities

• Collaborate with Asset Planning and Fleet Management to maximize utilization and revenue.
• Monitor and manage multiple systems to balance tracking, visibility, and service needs for both asset and non-asset loads.
• Meet specific assigned load count goals to drive company revenue growth.
• Solicit freight from assigned customer base via phone and email.
• Monitor and report on customer commitments to ensure commitments are met.
• Ensure customers with drop pools have sufficient equipment to meet demand.
• Monitor and trace shipments to ensure loads are running on schedule.
• Provide proactive communication in the event a delay occurs that would affect meeting service requirements.
• Ensure all pertinent load information is gathered and stored within the system accurately.
• Research and record accurate service data to be sued in presentations for internal reporting along with external reporting to customer.
• Coordinate with Sales, Asset Planning and Fleet teams to ensure load plans are executed and customer expectations are met.
• Maintain data integrity in all programs while managing daily responsibilities.
• Cross train within the Extended Coverage team.

Knowledge, Skills, Abilities

• Excellent communication skills a must; verbal and written.
• Efficient understanding of Microsoft Office (Outlook, Word and Excel).
• Ability to manage competing priorities in a fast paced and demanding environment.
• Highly Organized and able to make decisions with good discernment.
• Ability to work independently and collaboratively.
• Have a good understanding of geography and interstate system in the United States.
• Be able to calculate transit and understand time zones.
• Ability to balance competing priorities across multiple systems.

Education/Experience

• Bachelor’s degree in supply chain management, business or similar field required. 1 year of relevant work experience may be substituted for each year of education required.
• Prior customer service or logistics experience highly desired.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $45,008.00-$50,772.80
• Full Pay Range: $45,008.00-$69,575.00
• Pay Grade: 7
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor