Front Office Coordinator

Front Office Coordinator

Total Orthodontics has been creating confident, healthy smiles in the Denver area since 1960. With more than 30,000 beautiful smiles transformed and a legacy spanning three generations of patients, we're proud to be one of Denver's most trusted orthodontic practices. While our roots run deep, our approach to care is thoroughly moderncombining advanced technology with an honest, conservative philosophy that puts patient needs first.

We are currently seeking a friendly, proactive, and detail-oriented Front Office Coordinator to join our growing team. As one of the first points of contact for our patients, you'll play an important role in creating a welcoming experience while helping keep the day-to-day operations of the practice running smoothly.

This position combines front-office and scheduling responsibilities with some financial coordination, making it a great opportunity for someone who enjoys working with people, staying organized, and taking ownership of a variety of responsibilities.

What You'll Do

• Greet patients and families warmly and professionally, both in person and over the phone
• Schedule, confirm, and modify appointments to help maintain smooth patient flow and an efficient clinical schedule
• Monitor and adjust the daily schedule as needed for changes, emergencies, and same-day appointments
• Verify dental insurance eligibility and benefits
• Assist patients with questions regarding insurance coverage, copays, deductibles, and treatment estimates
• Verify and update patient contact, insurance, and other necessary information
• Collect and accurately document payments and other required information
• Respond to incoming calls and emails and direct questions to the appropriate team member
• Maintain accurate information in scheduling systems and patient records
• Work closely with the clinical and administrative teams to provide an exceptional patient experience

What We're Looking For

• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to multitask and remain organized in a busy practice
• Positive attitude and team-first mindset
• Dependability and attention to detail
• Comfort discussing financial and insurance information with patients
• Previous front desk, scheduling, customer service, or financial coordination experience preferred
• Dental or orthodontic experience is a plus, but not required
• High school diploma or equivalent preferred

Why You'll Love Working with Us

• Full-time, four-day workweek Mondays, Wednesdays, Thursdays, and Fridays
• No weekends
• Competitive pay of $18$22/hour, depending on experience
• Medical, dental, and vision insurance
• 401(k) with employer contributions
• Profit sharing and additional retirement benefits
• Paid time off and additional benefits
• Orthodontic benefits for you and your family
• Ongoing learning and development with opportunities to grow within the practice and organization
• A supportive, collaborative team environment

Schedule & Location

This is a full-time, four-day-per-week position working Mondays, Wednesdays, Thursdays, and Fridays. The position will travel between our Lone Tree and Greenwood Village locations.