Senior Operations Manager

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.” Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role: We’re looking for a Senior Operations Manager to support our Revenue Growth team for our Revenue Cycle Management (RCM) Product. This role will be responsible for quarterly presentations of revenue growth, composed of the diagnosis of any reasons for revenue fluctuation and recommendations for improving topline performance, as well as any ad hoc analysis that is either requested by clients or would improve their overall experience. The Revenue Growth team is critical to customer satisfaction and solvency, and requires cross-collaboration across our Product, Engineering, Account Management and Operations teams. This is a high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This full-time position requires working five (5) days a week in our Mountain View, CA office. What You'll Do: Prepare and deliver quarterly presentations on revenue performance, benchmarking against the customer's previous RCM vendor Explain revenue deltas by identifying process weaknesses and analyzing shifts in payer and procedure ratios Ruthlessly prioritize and implement process fixes to negate drops in revenue Craft data-driven recommendations to help customers enhance efficiency and drive revenue growth Launch ad hoc revenue-generating initiatives across multiple customers Continuously drive process improvements for both the internal team and cross-functional partners What You Have: Bachelor's degree in Finance, Economics, Engineering, Computer Science, or a related technical field preferred 2-4 years experience in consulting, investment banking or operations at a fast-paced SaaS tech company Deep experience in data analysis (both SQL and Excel are a must, Python is a bonus) - basic open-resource SQL assessment will be part of the interview process Proficiency in documenting and developing best practices to enable incremental improvement and optimization of operational processes Experience working cross-functionally with sales, operations and engineering Demonstrated drive, intellectual curiosity, attention to detail and a proven record of success Novice mentality: You know what you don’t know and you aren’t afraid to ask questions to fill those gaps. Comfort in chaos: You’re comfortable working autonomously to solve problems with ambiguity, can expertly prioritize, and have a knack for identifying internal and external blockers. Customer obsessed: You’re going to dig until you hit bedrock to solve a problem for the customer, because we need to ensure that our clients have the cash they need to pay the doctors and nurses that work on the front lines of healthcare. Proficient in Retool, GSuite is a plus Experience in the RCM space is a plus Please be aware that all official communication from us will come exclusively from email addresses ending in @ commure.com . Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis. #J-18808-Ljbffr