Desktop Support Technician

We are seeking a Desktop Support Technician to join our San Francisco-based IT Support team. This role provides hands-on technical support to local employees and remote offices, ensuring a seamless technology experience across the firm. This is primarily an onsite position, with occasional remote work available for after-hours support, weekend tasks, or as business needs allow. Flexibility is essential. Key Responsibilities End User Support Provide white-glove technical support to executives, assistants, and staff. Troubleshoot and resolve hardware, software, mobile device, and connectivity issues. Manage and resolve support tickets through accurate diagnosis and timely resolution. Deliver remote and on-call support as needed. Maintain continuity and reliability of end-user technologies. User Onboarding & Device Management Create and manage user accounts. Configure, image, deploy, and support laptops and desktops. Set up employee workstations and office technology. Support hardware including laptops, workstations, printers, and mobile devices. Conference Room & Meeting Support Ensure audio/visual systems and presentation technology are fully operational. Provide technical support for employee and client-facing meetings, presentations, and events. Support Zoom meetings, webinars, and conference room technologies. Operations & Projects Assist with office moves, technology deployments, and system upgrades. Partner with IT leadership to execute technical and operational projects. Collaborate closely with team members to identify opportunities for process improvement and service enhancements. Document support procedures and technical processes for both IT teams and end users. Qualifications 1-4 years of desktop support, service desk, or technical support experience. Strong experience supporting Windows 11 environments. Working knowledge of Microsoft 365 , including Teams, OneDrive, and SharePoint. Experience supporting Zoom , including meetings, webinars, and conference room technology. Familiarity with laptops, workstations, printers, iPhones, and related hardware. Strong troubleshooting, problem-solving, and customer service skills. Ability to work independently while recognizing when issues should be escalated. Excellent verbal and written communication skills. Strong attention to detail and ability to follow established procedures and documentation. Comfortable working in a fast-paced, high-touch support environment. Willingness to assist with physical IT tasks, including workstation setups, equipment installations, and office relocations. Competitive compensation based on experience, skills, and qualifications. Employees are eligible for a discretionary bonus and a comprehensive benefits package that includes: #J-18808-Ljbffr Green Key Resources