General Manager | Commercial Plumbing Service

General Manager – Commercial Plumbing ServiceCovina | Full-Time | OnsiteI'm working with a well-established, growing commercial plumbing contractor in Southern California to find a General Manager for its commercial service division. The company handles service and repair, tenant improvements and design-build construction for commercial, industrial and institutional customers, and provides 24/7 emergency service. This is a senior leadership role with full responsibility for the service business: profit and loss, operations, people and customers. You'll lead a large fleet of service technicians and the office team that supports them, and you'll help grow the division as part of the company's expansion.What You'll DoBusiness Leadership & Profit and LossOwn the service division's profit and loss, including revenue, gross margin, labor efficiency and overheadBuild and manage the annual budget, forecasts and growth plan with executive leadershipSet pricing strategy and improve job costing, billing accuracy and cash collectionTrack and report key numbers, including revenue per technician, billable hours, close rates, callbacks and service agreement renewalsOperationsOversee daily service operations: dispatch, scheduling, technician productivity, parts and inventory, and the vehicle fleetEnsure fast, high-quality response for emergency and 24/7 service callsStandardize service processes, quoting and field reporting through service management softwareWork with the construction and project teams on handoffs, tenant improvement work and cross-sellingPeople & CultureLead, hire, coach and keep service managers, dispatchers, estimators, service sales staff and field techniciansBuild a strong safety culture and make sure safety programs and regulations are followedCreate training paths and career growth for apprentices, journeymen and field leadersHold managers and teams to clear performance standards and accountabilityCustomers & GrowthGrow the division through new commercial accounts, service agreements and preventive maintenance programsBuild strong relationships with property managers, facility directors, general contractors and national accountsLead the response to escalated customer issues and protect service quality and the company's reputationFind new markets, service lines and growth opportunitiesWhat You BringRequired:10+ years in commercial plumbing or mechanical service, including 5+ years leading a service department, branch or divisionProven profit and loss responsibility, with a record of growing revenue and improving marginsStrong knowledge of commercial plumbing systems, including water heaters, backflow, drain and sewer, repiping, fixtures and pumpsExperience leading large field service teams and managing dispatch, scheduling and fleet operationsStrong financial skills, including budgeting, job costing, pricing and KPI managementProficiency with service management software such as ServiceTitan or similar, and Microsoft OfficeExcellent leadership, communication and customer relationship skillsPreferred:Journeyman or master plumber background, or a C-36 Plumbing Contractor licenseExperience with service agreements, preventive maintenance programs and national accountsBackground in a growth-focused or multi-location services companyBilingual in English and SpanishBachelor's degree in business, construction management or a related field