Quality Assurance Clerk

Job Description

Job Description

POSITION

Quality Assurance Clerk

As a Quality Assurance Clerk at Embers, you play a key role in ensuring loan files are accurate, complete, and aligned with regulatory and internal standards. You work closely with lending teams, members, and internal partners to review documentation and resolve discrepancies with care and precision. Your attention to detail helps protect the member experience while maintaining trust in Embers’ lending operations. Through consistent and reliable work, you contribute to a strong operational foundation that supports growth and compliance.

Full and Part-time positions open

Location options may vary depending on availability: 

Escanaba, Marquette, Gwinn, Wells, Munising, Negaunee  

RESPONSIBILITIES WE’LL TRUST YOU WITH:

Review Loan Documentation for Accuracy -  Carefully examine loan files, disclosures, and system data to ensure completeness and alignment with policy and regulatory requirements. This work supports lending teams by identifying discrepancies early and protecting the member experience.

Verify System and File Consistency -  Compare loan documentation with system records to confirm accuracy across platforms. Through this work, inconsistencies are identified and corrected, helping maintain reliable data that supports reporting, servicing, and decision-making.

Track Policy and Procedural Exceptions -  Maintain records of loan exceptions and deviations, ensuring they are properly documented and approved. This helps leaders understand trends, manage risk, and strengthen consistency across lending practices.

Support Member and Staff Inquiries -  Respond to questions from team members and occasionally members regarding loan files, insurance, or documentation requirements. Clear communication helps resolve issues quickly while building confidence in the QA process.

Maintain Audit and Compliance Readiness -  Organize loan files and supporting documentation in preparation for audits and reviews. This work ensures information is accessible, complete, and aligned with regulatory expectations.

Other Duties as Assigned -  Support evolving team needs by stepping in where needed, whether assisting with reports, coverage, or special projects. Flexibility helps maintain momentum and ensures the team continues to operate smoothly.

THIS JOB MIGHT BE RIGHT FOR YOU IF:

• You’re naturally detail-oriented and notice when something doesn’t look quite right.
• You enjoy organizing information and bringing structure to complex files.
• You’re comfortable asking questions and digging deeper to find accurate answers.
• You take pride in producing accurate, high-quality work.
• You’re motivated by supporting others and keeping things running smoothly.

SUCCESS LOOKS LIKE:

• Loan files are consistently accurate, complete, and audit-ready.
• Lending teams trust the quality and reliability of your work.
• Questions and discrepancies are resolved quickly and clearly.
• Compliance standards are upheld without slowing down operations.
• You contribute to a steady, dependable workflow across the team.

AREAS OF KNOWLEDGE & EXPERTISE:

Education:   High school diploma or equivalent required. Additional coursework in business, finance, or a related field is helpful or an equivalent combination of education and relevant experience.

Experience & Knowledge:

• 1–2 years of experience in financial services, lending support, or administrative operations
• Familiarity with loan documentation, compliance requirements, or credit union operations is helpful
• Experience reviewing detailed information for accuracy and completeness

Skills & Abilities:

• Strong attention to detail
• Organization and time management
• Clear and professional communication 
• Problem-solving and critical thinking 
• Ability to work independently and follow processes
• Comfort working with systems and documentation

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

Talking: Frequent communication required, especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities: Ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.