BSO Receptionist

P rogram: Business Services

Location: 400 West Ave

Position: BSO Receptionist

Hours: 40 hrs. / 52wk

Salary Range: $33,280 - $36,483

Salary Grade: 15

Summary of Responsibilities:

Under the direction of the BSO Operations Coordinator, the BSO Receptionist role is to support and assist in the planning, implementation and maintenance of BSO departmental operations to ensure that optimal customer service, maintenance and safety standards are met in serving consumers, guests, and Agency staff. The primary duties of the BSO Receptionist position are to facilitate the timely and accurate routing of telephone calls, reception of visitors and responses to inquiries at the Agency’s corporate location. The BSO Receptionist works closely with the BSO Operations Coordinator and BSO staff in providing additional oversight and coordination of activities related primarily to the Agency reception/production room areas, Agency tele-communications and information systems, purchasing & delivery services, room reservations/scheduling, and supporting custodial maintenance/facility and safety services for the Agency. The BSO Receptionist provides input and contributes to developing and implementing BSO policies, procedures and activities related to assigned duties. Additional duties of this position include the collection and compilation of assigned department’s information/documentation related to reception/production areas and supervision and training of assigned volunteers.

Qualifications/Education and Experience:

Education : High School Diploma required; Associate Degree preferred in Secretarial/Administrative Science, Business Administration or a related field; or an equivalent combination of education and experience.

Work Experience: Minimum of three (3) months of clerical, receptionist, administrative assistant/secretarial work experience required, preferably in a non-profit/community-based setting.

Requires a working level knowledge of reception area and switchboard operations, Experience operating and maintaining general office equipment, copying and postal machines is a major plus.

Requires a working level knowledge of and experience in general clerical/secretarial and office management skills including scheduling, data entry, lite typing, filing, copying, supply inventory, equipment maintenance, communication systems (i.e. telephone and mail systems, etc.).

Must have excellent interpersonal and customer service skills: knowledge of telephone etiquette and pleasant telephone/speaking voice is essential; Must have experience working with diverse individuals in diverse settings; must have ability to deal with people at all organizational levels, both internal and external.

Requires good organizational, administrative and planning skills; requires good analytical, problem solving and negotiations skills; must possess good record keeping skills and be attentive to details; ability to work independently using sound judgement with minimal supervision, as well as part of a team, is essential; Requires flexibility, ability to multi-task, manage multiple priorities and work in fast-paced environment.

Requires proficiency with Microsoft Office Applications: Word and Outlook required; some experience managing database systems and data entry required; experience in maintaining electronic & paper records/file systems; experience preparing assigned reports, directories, forms, spreadsheets and related Agency/ Department communications required. Must have good communication skills, oral & written; experience in preparing and disseminating informational announcements, procedures and related Agency/BSO communications is helpful. Experience in coordinating info sessions, presentations, meetings and related special events is a plus. Bi-lingual skills are a plus: Ability to speak, read, and write in the Spanish language is preferred. Requires the physical health& capability to work in a telephone turret/reception area/ office setting. Ability to maintain a level of confidentiality for all items/ incidents that may be of a sensitive nature. Experience training and supervising volunteers/Interns is a plus. Requires a valid NYS Driver’s License, and access to reliable transportation.

PHYSICAL/MENTAL DEMANDS of POSITION : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The position requires physical health and physical capability to work in a telephone turret/reception area and office setting. The employee is usually required to be seated for extensive periods for of the work schedule, with the majority of time being devoted to telephone/switchboard duties; employee may be subject to having to occasionally balance, stoop, kneel, or crouch (i.e. attention to Copy machine, equipment, etc.); The employee may occasionally lift and/or move up to 10 pounds (i.e. package deliveries, mailings, etc.) While performing the duties of this job, the employee is regularly required to take verbal & written directive/instruction and be able to hear and respond satisfactorily.

P lease Forward Resumes/Applications to:

Human Resources Department

Action for a Better Community, Inc.

400 West Ave

Rochester, New York 14611

View phone number on click.appcast.io

View email address on click.appcast.io

Deadline for Resumes/Applications: Open Until Filled

X Internal Posting X External Posting

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