Revenue Cycle Services Coordinator - Harding Hospital

Scope of Position The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre‑registration, registration, pre‑certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow‑up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered. Position Summary The Revenue Cycle Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full‑service scheduling; pre‑registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up‑to‑date information regarding products, services and general procedures. Responsibilities include scheduling return appointments and/or other appointments as assigned, ensuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs (including changes to insurance or other patient information), providing support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction, solving routine and complex customer problems and knowing where to direct customers to address specific questions, communicating regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met, and always creating a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical Record, scheduling and registration systems, ABN, eligibility, document management software, and etc. Minimum Qualifications High School Diploma or GED. PC knowledge and interpersonal, verbal, and written communication skills. Minimum 6 months experience in customer service or a healthcare environment. Preferred Qualifications Experience with Windows, Excel, and intranet/internet navigation tools as well as system content. Medical terminology, coding and third‑party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem‑solving and presentation skills. High level of customer service skills. Ability to prioritize and coordinate multiple tasks in a busy environment. Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process. The university is an equal opportunity employer, including veterans and disability. #J-18808-Ljbffr Wexner Medical Center