Member Support Representative

Job Title: Member Support Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Member Support Representative to join our client to support members through efficient, compassionate service and timely issue resolution. This role plays an important part in ensuring a positive member experience by addressing inquiries and guiding individuals through benefit related questions. The position begins with onsite training in the Greater Philadelphia area before transitioning to a remote work environment. This is a contract to hire opportunity offering long term growth potential within a structured and service driven setting.
Compensation:
$21.95 per hour
Work Schedule:
Call center operates 7 days per week; employees must be available between 8:00 AM and 8:15 PM, working 5 days per week in 8 hour shifts
Key Responsibilities of the Member Support Representative:

• Manage a steady volume of inbound calls, assisting members with questions related to benefits, identification cards, and general account needs
• Resolve concerns by gathering information, documenting interactions, and using internal systems to provide accurate solutions
• Identify more complex situations and coordinate escalations while building knowledge for potential advancement into higher level support
• Maintain consistent adherence to assigned schedules, including timely attendance, breaks, and productivity expectations
• Deliver a positive member experience by applying strong listening skills, empathy, and clear communication in every interaction

Qualifications and Skills for the Member Support Representative:

• Previous experience in a call center or customer service setting, with healthcare or medical claims exposure preferred
• Strong technical aptitude with the ability to confidently navigate multiple systems while handling calls
• Effective communication skills combined with patience, adaptability, and a service oriented mindset
• Ability to work independently in a quiet, HIPAA compliant home environment with reliable internet access
• Coachable and comfortable in a fast paced phone based role, with openness to feedback and continuous improvement

Why Join Us?
This opportunity provides hands on experience in the healthcare support space while working alongside collaborative teams focused on service excellence. You will gain exposure to systems, processes, and member interactions that strengthen both technical and communication skills. The role also offers a clear path for growth into advanced support functions over time.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting https://www.ContemporaryStaffing.com.