Director, Process Excellence

Job Classification: Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy Your team & role Do you hold yourself to a higher standard? Do you believe everything can be better? If you have a passion to drive insights to action and initiate impactful continuous improvement outcomes as a core operating model discipline at an enterprise level, then this is the role for you. As the Director, Process Excellence, you will enable process excellence by partnering with business to identify end-to-end processes and value streams that are ready to be reimagined. You will be responsible for shaping and guiding the work – not only by leading improvement efforts, but by coaching and enabling teams within the business to adopt core process excellence principles. You will have the opportunity to directly influence how Prudential operates at scale by shaping, guiding, and embedding process excellence practices into the core of how work is designed, delivered, and continuously improved across the enterprise. Location: Newark, NJ hybrid (3 days/week in office) Here is what you can expect on a typical day • Execute the Process Excellence Playbook across business/value stream stakeholders to identify initial backlog of prioritized initiatives for each end-to-end value stream to sequence and subsequently deliver • Facilitate discussions with key stakeholders to deeply understand end-to-end workflows and opportunities to eliminate process waste and improve customer and stakeholder outcomes • Lead cross-functional workshops and working sessions to map current processes, uncover inefficiencies, identify North Star vision and measurement, and co-design improved workflows • Coach and activate business/value stream teams to adopt process excellence principles to develop capabilities for continuous improvement as a part of Prudential’s core operating model • Partner with Agile delivery and emerging technology teams to ensure accountability in integrating process improvements • Track and report progress and impact of PEX initiatives, ensuring accuracy, transparency, accountability, and escalation of impediments or critical decisions • Align each value stream initiative to the Enterprise Management System (EMS) prioritized investment to ensure efforts are aligned to expected business value outcomes • Support the PEX Team in building and nurturing the community of practice by engaging, developing, and connecting process excellence practitioners across the enterprise, including ongoing recommendations to refine the Process Excellence Playbook The skills and expertise you bring • Bachelor’s degree; Experience in enterprise transformation, process excellence, continuous improvement or process redesign initiatives, ideally within financial services, insurance, investment management, or a management consulting environment, with a proven ability to influence stakeholders and drive change across complex organizations. • Strong financial and business acumen with experience evaluating process improvement opportunities through cost-benefit analysis, business case development, operational metrics, and measurable value realization. • Proven ability to lead structured discovery and design work, including current-state analysis and future-state process design using data-driven methodologies and process mapping techniques • Comfortable working across business and technology teams, with a track record of building strong partnerships • Ability to manage multiple initiatives simultaneously across dynamic business environments • Results-oriented mindset with exceptional data analytics skills, deep financial and business performance acumen, and the ability to apply statistical analysis to deliver data-driven insights and recommendations. • Strong communication and synthesis skills to translate process issues into narratives that resonate with stakeholders across all levels, ensuring detail-oriented accountability combined with transparent documentation on progress, KPIs, critical decision points, and impediments • Ability to independently lead across cross-functional teams of varying levels to achieve timely outcomes for end-to-end value streams, including customer-backed discovery, detailed initiative design, impact-driven execution, and ongoing continuous improvement • Strong problem-solving skills rooted in value-adding opportunities, with the ability to identify the root cause of issues and true underlying needs. • Preferred qualifications: Lean Six Sigma certification #LIhybrid What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $147,100.00 to $220,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period). Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email View email address on click.appcast.io. If you are experiencing a technical issue with your application or an assessment, please email View email address on click.appcast.io to request assistance. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com. Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com. PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.