Scrum Master
Expert Technology Services
Job Summary (List Format):
- Manage and lead Salesforce CRM and/or Salesforce Marketing Cloud projects, ensuring successful delivery within scope, schedule, and budget.
- Directly interface with clients to build trust, manage expectations, and maintain ongoing engagement.
- Oversee account management activities and implement ongoing client engagement models.
- Lead CRM implementations, with a preference for Salesforce experience.
- Demonstrate a strong understanding of CRM systems, marketing automation, and call center operations.
- Utilize project/task management tools such as Jira or Azure DevOps to organize and track project progress.
- Communicate clearly and effectively with clients and internal teams, articulating status, risks, and recommendations.
- Maintain high levels of organization and attention to detail while managing multiple workstreams independently.
- Approach challenges with a solutions-oriented mindset, maintaining a positive and proactive presence.
- Preferably possess experience working in regulated or complex environments, such as healthcare or life sciences.
- Work remotely and participate in video interviews.
- No visa restrictions, background checks, or drug screening required.
- Manage and lead Salesforce CRM and/or Salesforce Marketing Cloud projects, ensuring successful delivery within scope, schedule, and budget.
- Directly interface with clients to build trust, manage expectations, and maintain ongoing engagement.
- Oversee account management activities and implement ongoing client engagement models.
- Lead CRM implementations, with a preference for Salesforce experience.
- Demonstrate a strong understanding of CRM systems, marketing automation, and call center operations.
- Utilize project/task management tools such as Jira or Azure DevOps to organize and track project progress.
- Communicate clearly and effectively with clients and internal teams, articulating status, risks, and recommendations.
- Maintain high levels of organization and attention to detail while managing multiple workstreams independently.
- Approach challenges with a solutions-oriented mindset, maintaining a positive and proactive presence.
- Preferably possess experience working in regulated or complex environments, such as healthcare or life sciences.
- Work remotely and participate in video interviews.
- No visa restrictions, background checks, or drug screening required.
Vacancy posted 2 days ago
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