Customer Retention Specialist - State Farm Agent Team Member

Responsive recruiter


We are open to a full-time or part-time team member to join our team!


Full-Time Benefits: As a Valued Agent Team Member you will enjoy

• Hourly Pay + Commission and Bonuses
• Simple IRA Retirement Plan with Company Match
• Term Life Insurance (if eligible)
• Paid Time Off (10-15 days paid and 50 hours unpaid)
• Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
• Regular professional development - twice a month trainings + mentorship
• Career incentives - opportunities to earn extra PTO, travel, swag and more
• Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
• Comfortable office perks - free snacks, coffee and a personalized workspace
• Purpose-driven work - help people understand and protect what matters most

What We're Looking For:

We're looking for a motivated and detail-oriented Retention Specialist to join our team! This person will play a key role in the growth and stability of our agency by focusing on customer satisfaction, policy retention, and long-term relationship building. The ideal candidate will be confident in managing customer experiences from onboarding to ongoing service and will play a direct role in preventing lapses and cancellations.

A strong candidate will bring the following qualifications and traits:

• Exceptional communication and conflict-resolution skills
• High attention to detail and strong organizational habits
• Ability to remain calm and empathetic in challenging customer situations
• High performance with a team-oriented mindset

Key Responsibilities:

• Lead new customer onboarding program to ensure a smooth, professional, and engaging experience from day one
• Serve as the primary point of contact for dissatisfied or at-risk customers, working to resolve concerns and retain business
• Manage the late payment process by monitoring policy status and communicating with customers
• Analyze retention trends and collaborate with the Agent to develop strategies that support long-term customer satisfaction
• Maintain detailed and accurate customer records and follow-up notes in the CRM system
• Support the team in executing renewal campaigns and proactive retention outreach

Why Choose a Career with Allen State Farm Insurance?

We believe hard work should be celebrated - when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Year's to relax and recharge with loved ones (in addition to regular time off!). Here's what else makes our agency stand out

• No nights or weekends - and we keep it fun with Casual Fridays
• Woman-owned & family-run...with a relationship-first culture
• This isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.

Compensation Structure

• Base Pay (without commission, no prior experience) = $27,040-36,400

Compensation: $13.00 - $17.00 per hour


State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Adalie Allen - State Farm Agent

We're Hiring!

We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Adalie Allen - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Adalie Allen - State Farm Agent!
About Our Agency

• Our office is located in Monroe County.
• Our office is open Monday-Friday: 9:00 AM - 5:00 PM.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• I am a second generation State Farm agent.
• I am a proud graduate of the Kelley School of Business at Indiana University.
• We currently have 6 team members at our agency.
• We have 20 years of combined insurance experience in our office.
• Our agency has received awards including: Ambassador Travel

If you want a career, not a job, then we encourage you to apply

Company Website: