Technical Support Specialist
vTech Solution
Job Summary:
The Technical Support Specialist II provides advanced technical support and troubleshooting for airport technology systems. This role involves installation, configuration, and network issue resolution, supporting Tier 2 operations in a 24/7 environment. The specialist will interact with customers and teams, maintain technical documentation, and ensure smooth operation of IT services across multiple airport campuses. Responsibilities: Required Skills & Certifications:
- Minimum of 3 years of progressive technical support experience.
- CompTIA A+ certification.
- Strong hands-on experience with installation, configuration, and troubleshooting.
- Proficient reading, speaking, and communication skills.
- Experience with ticketing systems and Microsoft Excel (basic formatting and formulas).
- Knowledge of network basics and operating system troubleshooting.
- Ability to climb desks and perform physical tasks related to hardware support.
- Valid access to AOA security badging and reliable transportation for campus travel.
- Experience with Node.js, Angular, Ionic, JSON, HTML5, CSS3, GIT, APIs, and Chrome OS.
- Familiarity with Drupal, Workday, Salesforce, LocusLabs, AWS, Swift, Azure, Google Cloud, SharePoint, O365, GIS, EAM/CMMS, CLMS, PLC, BAS, MUFIDS, CUPPS, IoT, and airport systems.
- Knowledge of security frameworks such as SAML2.0, OAuth 2.0, and other web authentication and authorization techniques.
- Experience resolving complex troubleshooting issues and analyzing logs.
- Comfortable conducting end-user training and product demonstrations.
- Must comply with strict security protocols including AOA security access badging.
- Position requires physical ability to climb desks and perform hardware tasks.
- Must have reliable transportation to travel between airport campuses.
- Personnel replacement or substitution requires written authorization from the Contracting Officer.
- Standard shifts (8-hour): 8:00 AM 4:30 PM, 12:00 PM 8:30 PM, or 10:00 PM 6:30 AM.
- Alternative shifts (10-hour): 5:00 AM 3:30 PM (4 days/week) or 8:00 PM 6:30 AM (4 days/week).
- Normal schedule is Monday through Friday, 8:00 AM 4:30 PM, but shift flexibility is required.
- Position supports a 24/7 operation and may require working outside regular hours for coverage.
- All shifts include a 30-minute unpaid lunch break.
Vacancy posted 2 days ago
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