Administrative Support Specialist

Requirement: Must be a Tennessee State Resident Contract: Through June 30, 2027 Key Responsibilities Support IAP enrollment, eligibility, renewals, and participation Provide technical assistance to case managers and healthcare partners Research and resolve client-specific issues and enrollment barriers Coordinate with TDH partners, healthcare providers, vendors, and case managers Handle high-volume calls and electronic communications Document interactions, resolutions, and follow-up activities Support quality assurance, data validation, and process improvement Required Qualifications Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field 4+ years of front-facing customer service experience Healthcare, public health, health insurance, or health administration experience Strong problem-solving, documentation, communication, and organizational skills Experience with Microsoft Office and databases/case management systems Ability to maintain HIPAA and program confidentiality requirements Preferred: Experience with Ryan White HIV/AIDS Program, ADAP, health insurance enrollment, benefits coordination, healthcare coverage, or state/federally funded healthcare programs. #J-18808-Ljbffr BuzzClan