Communications Specialist II (Office of Admissions)

The Communications Specialist, in the Office of Admissions, answers and transfers calls and performs advanced operator functions. Aids in cultivating a positive image in the community and general public for the college, ensuring accurate and effective flow of communication between Trident Technical College and the public. Performs advanced operator functions by answering and processing telephone calls on a multi-line system and provides exceptional customer service and information in a friendly, efficient, and professional manner. Receives and forwards calls to appropriate departments, ensuring callers reach the right people or are forwarded to public safety. Triages caller requests for information. Answers questions and recommends corrective services to address customer needs. Triages calls & either routes calls as requested, answers basic questions, ascertains & transfers to appropriate internal service-provider, or obtains caller’s contact information & ensures an appropriate service-provider follows up w/caller. Provides routine, non-interpretive information upon request and stays updated on daily campus and site activities to respond to callers and provide current campus information. Remains familiar with the college website, on-campus education partners, and college-hosted events in order to provide direction and service to callers upon request. Performs receptionist and other duties as assigned. Serves on selected committees as requested. A high school diploma and experience in one of the following areas: communications, switchboard exchange operations, clerical accounting, billing, or working with the general public. High school diploma and two (2) years of experience in communications, switchboard exchange operations, clerical accounting, billing, or working with the general public. Excellent customer service skills and the ability to communicate clearly and effectively. Knowledge of telephone equipment, telecommunications practices, and relevant computer programs. Ability to establish and maintain effective working relationships with students, faculty, staff, and community members. Ability to work independently, exercise sound judgment, and perform efficiently and accurately in a fast-paced environment. Demonstrated reliability, customer focus, problem-solving ability, and communication proficiency. Ability to work a flexible schedule, including occasional evenings and weekends as needed. Employment applicants may be subject to a background check. Failure to consent to a background check will result in the removal of your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA). Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy. #J-18808-Ljbffr