Temporary - Provider Support Specialist in New Mexico

Temporary - Provider Support Specialist in New Mexico

PCR (ProtoCall Remote) NM - Anywhere, NM 87109

Salary Range $23.00 - $23.00 Hourly

Position Summary:

The Provider Support Specialist (Temp) will provide administrative and outreach support for a short-term project focused on expanding Welltrack Connect's network of therapists, prescribers, group practices, and mental health clinics. The Specialist will be a key contributor to support multiple new school partnerships and large-scale contracts in two primary states (Colorado and Missouri), focusing primarily on meeting high volume provider recruitment growth and conversion targets. The Specialist will also support provider onboarding and enrollment for Welltrack Connect's Flexible Credits program. Opportunities to transition into a permanent salaried position available pending performance.

Provider Support & Network Recruitment

• Support network expansion in new partner markets (Colorado and Missouri) by conducting targeted research of local provider landscapes, including online databases, marketing platforms, and other identified community resources, through a combination of email and telephone outreach
• Identify and qualify prospective providers and group practices through early-stage outreach and lead generation efforts

Flexible Credits Program Support

• Serve as a supportive point of contact for provider inquiries related to Welltrack Connect's Flexible Credits program, including enrollment processes, participation expectations, reimbursement rates, and technical implementation
• Ensure timely responses (within 24 business hours) to provider questions
• Conduct outbound outreach and coordinate follow-up meetings to support effective, timely onboarding and engagement of new providers
• Manage scheduling and logistics for provider info sessions, webinars, and follow-up communications
• Support development of provider-facing programmatic materials, including marketing and educational resources

Data and Analysis

• Track and analyze trends in provider questions, enrollment barriers, and onboarding timelines to inform Flexible Credits programmatic scaling strategies

Requirements:

Bachelor's Degree

• 2-3 years of experience in customer service, administrative/operational support, outreach, or marketing; some prior clinical experience or exposure in a clinical setting or direct social services capacity (including volunteer work) strongly preferred
• Highly organized with strong attention to detail
• Comfortable with provider-facing communication, including cold call outreach
• Strong oral and written communication skills, with a customer-service mindset
• Proficiency in Google Workspace and Microsoft Office, including basic proficiency in Excel data management

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different