Customer Service

Job Description

Job Description

MegaPrint, Inc. is seeking a Customer Service professional to support our customers and help ensure a smooth, positive experience.

Position Summary

As a Customer Service team member at MegaPrint, Inc., you’ll be the primary point of contact for customer questions, order-related inquiries, and general support. You’ll balance responsiveness with accuracy to help customers resolve issues efficiently and maintain strong relationships.

In this onsite role in Holderness, NH, you’ll collaborate with internal teams to ensure customer needs are understood and addressed, while representing the company with professionalism, empathy, and clear communication.

Key Responsibilities

• Provide timely, accurate support to customers via phone and other approved communication channels

• Answer questions related to orders, services, and general account information

• Identify customer needs, troubleshoot issues, and coordinate next steps as needed

• Document customer interactions and update records to maintain service accuracy

• Communicate clearly and professionally with customers and internal stakeholders to drive resolution

Required Qualifications

• Experience in a customer-facing role that required strong communication and problem-solving skills

• Ability to manage multiple priorities while maintaining accuracy and attention to detail

• Professional, courteous demeanor and a customer-first mindset

• Comfort learning company processes and using internal systems to document and track requests

• Reliability and the ability to work onsite in Holderness, NH

Preferred Qualifications

• Experience supporting customers in an order-fulfillment environment

• Track record of de-escalating concerns and achieving positive customer outcomes

• Familiarity with basic order management concepts and customer service documentation practices

• Strong teamwork skills and willingness to collaborate across departments