Customer Service Representatives - Tysons, VA

Customer Service Representatives - Tysons, VA

This job requires you to work at home 2 days and onsite 3 days/week at: 7901 Tysons Corner Center (Suite E9l), McLean, VA 22102

We're Sutherland and we're seeking Customer Service/Emergency Services Representatives. Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.

Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day.

Job Description

What we offer:

• Hourly rate of $20.50
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• Excellent verbal and written communication skills
• Full time availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent

Additional Information

We will supply equipment, but to work from home, you must have:

• Excellent Internet connectivity: Internet access speeds of at least 5 Mbps upload and 30 Mbps download the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.