Customer Service Representative - DC/MD/VA

Customer Service Representative - DC/MD/VA

Jamison Professional Services, Inc. ("Jamison") is currently seeking a qualified and motivated candidate for the position of Customer Service Representative. This federal government agency is undergoing a multi-year Strategic Transformation to deliver safer, more reliable, and customer-focused transit across the Washington DC, Maryland, and Northern Virginia region. The initiative enhances cross-department collaboration, modernizes processes, and supports long-term sustainability and trusted service for the communities we serve.

Responsibilities include answering and returning customer, internal, and outside agencies phone calls by the next business day; providing first line response to eligibility customer complaints by reviewing, investigating, and closing cases within five business days; and supporting customers with accessibility information needs by providing first line information and assistance on MetroAccess Service, policy, and procedures.

Required and desired knowledge, skills, and abilities include a high school diploma or GED and entry level, one year of customer service experience.

Location: Washington, DC / Alexandria, VA / Silver Spring, MD

Schedule: Standard hours are from 8:30 a.m. to 5:00 p.m. with a one hour unpaid lunch break. However, the COTR may request temporary services for periods in excess of a seven and one half hour day or a thirty-seven and one-half hour week. Temporary personnel working six hours or more are required to take a one-half hour unpaid lunch break. Overtime: Hours worked in excess of forty hours in one week is considered as overtime work, all overtime must be approved by the COTR in advance. Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism. Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation.