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Client Success Manager

$3,500 - $4,500 per month

Trivium LLC

Customer Success Manager

Location: Remote
Working Hours: US Central Time (8:30 AM - 5:30 PM CST)
Salary: $3,500 - $4,500/month base + performance bonuses (OTE ~$5,000+/month)

Key Responsibilities
Client Relationship Management
  • Serve as the main point of contact for client accounts
  • Conduct weekly or bi-weekly strategy calls with clients
  • Maintain proactive communication via calls, messaging, and updates
  • Ensure clients clearly understand campaign performance and results
Strategic Marketing Guidance
  • Analyze marketing performance across:
    • Facebook Ads
    • Google Ads
    • SEO
  • Translate marketing data into clear, actionable insights for clients
  • Provide strategic recommendations to improve campaign performance
Client Success & Retention
  • Own client satisfaction, retention, and relationship growth
  • Proactively address issues and prevent churn
  • Identify upsell opportunities when appropriate
Reporting & Performance Updates
  • Deliver customized performance reports to clients
  • Clearly explain campaign metrics and ROI
  • Coordinate with the fulfillment team to ensure deliverables are completed
Client Advocacy
  • Collect client testimonials, referrals, and Google reviews
  • Maintain strong long-term client partnerships
Requirements

Required Experience

We are looking for candidates who already have hands-on digital marketing and client management experience.

Requirements:
  • 2-4 years experience in:
    • Customer Success
    • Account Management
    • Client Strategy
    • Digital Marketing Agency roles
  • Strong understanding of:
    • Facebook Ads
    • Google Ads
    • SEO
  • Experience managing client relationships in an agency environment
  • Ability to analyze marketing results and communicate strategy
Required Skills
  • Excellent verbal communication
  • Strong client relationship management
  • Strategic thinking and problem solving
  • Ability to lead client calls and hold structure
  • High ownership and accountability
  • Ability to manage multiple client accounts simultaneously
  • Strong organization and follow-through
Tools & Systems

You will work with:
  • GoHighLevel - CRM & client communication
  • Slack - internal communication
  • ClickUp - task and project management
Benefits

Why Join Us
  • Fully remote work environment
  • Fast-growing digital marketing agency
  • Opportunity to work closely with leadership
  • Clear path to leadership roles
  • Performance-based compensation
Vacancy posted 6 hours ago
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