Call Center Pharmacy Technician

Job Summary

Our Clinical Pharmacy Technicians join and contribute to a service conscious Pharmacy Team who will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient care to achieve optimal patient, Team Member and Company outcomes. Your primary responsibility in this closed-door pharmacy will be to assist with both outgoing and incoming clinical call initiatives as well as providing data entry support for all retail locations

Job Description

Join our team and experience the benefits of being a part of Giant Eagle. The Clinical Pharmacy Technician role is pivotal in our success, in this role at Central Processing, you'll enjoy:

• Paid Training Program : All new hires start in a 4–6-week training program with our dedicated trainers. After the training period, the trainers will continue to support and coach you along the way to ensure you are set up to succeed.

• Paid Time Off : With 10 vacation days, 5 sick days, 1 personal day, and 6 paid holidays – you will have the time you need to keep the balance between your work schedule and personal commitments.

• Comprehensive Healthcare : Medical, dental, vision, prescription, 401k with company match – we got your covered! All benefits are active within 30 days of hire for you and your family.

• Supportive and Inclusive Work Environment : We're not just a team - we're a community. Whether you're just starting your career or bringing years of experience, you'll find support, flexibility and a workplace where you can be your authentic self.

• Career Growth : Develop a fulfilling career, explore advancement opportunities within the same department or carve your path through other departments within Giant Eagle.

Job Requirements:

• Experience Required: 0 to 6 months
• Education Desired: High school diploma or equivalent or 17 years of age and enrolled in a Board-approved high school technician training program in Ohio
• Lifting Requirements: Up to 25 pounds
• Age Requirement: At least 18 years of age, or 17 years of age and enrolled in a Board-approved high school technician training program in Ohio
• Certification Required: Pharmacy Technician Trainee, if applicable by state

Job Responsibilities:

• Execute Medication Therapy Management for the company through competency in MTM platforms.
• Follow established best practices as they relate to work flow and use of MTM platforms when contacting patients, scheduling appointments and/or follow-up calls, and performing data entry.
• Use the pharmacy computer to complete all actions necessary to provide optimal patient care, including data entry.
• Properly schedule and perform follow-up adherence calls to ensure success and continued compliance with medication.
• Provide adequate notes and documentation within platform to ensure proper reimbursement, patient safety, and to provide a seamless management of patients amongst all staff.
• Demonstrate adherence to all company, state, and federal policies, laws, and regulations including HIPAA.
• Maintain a neat work environment to ensure all company, local, state, and federal requirements are met.
• Have knowledge of all appropriate service and business metrics and assist team on action plans to improve outcomes.
• Report errors, omissions, and incidents to pharmacist.
• Act in a fiscally responsible manner with regards to our work processes and be held accountable to meeting our financial goals.
• Add and update prescriptions on Auto-fill.
• Accurately read and data enter new prescriptions in the computer including billing to third parties, compounds, calculations and free form prescriptions.
• Resolve third party insurance billing issue to ensure customer requirements are met.
• Effectively communicate with internal Giant Eagle team members verbally and by phone/email.
• Complete all necessary daily and weekly reports and paperwork.
• Ensure exemplary customer service and satisfaction with knowledge and understanding to contact a Pharmacist when needed.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.