Night Auditor - Part-Time

Job Description

Job Description

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Compensation:

$13 - $15 hourly

Responsibilities:

• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
• Provide exceptional service to all hotel guests during their stay
• Process additional administrative, bookkeeping. and accounting procedures as required
• Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages

• Work closely with the housekeeping department in keeping room status reports up to date and coordinating requests for maintenance and repair work

• Accommodate special requests of guests whenever possible

• Assist in preregistration, blocking of rooms for reservations, thoroughly understanding and adhering to proper credit, check-cashing, and cash-handling policies and procedures

• Perform financial-related functions like posting charges to guest accounts, raising payouts, currency exchange, and using suggestive selling techniques to offer guests assistance in making superior choices

• Be able to work on your feet for a typical shift of 8 hours at a time in a dynamic, fast-paced environment

Qualifications:

• Computer proficiency is required; experience with accounting or reservation software is preferred
• Experience in the hospitality industry or guest services is preferred, but not required
• Flexible overnight hours are required
• Excellent customer service and communication skills are required
• High school diploma or equivalent required; some college preferred

• Familiarity with hotel front desk, hospitality, administrative, or night audit experience is preferred but not required

• PEP system knowledge is a plus, but not required

• Flexible schedule

• Must be able to stand on your feet for 8 hours during a typical shift

• Please only apply if you meet each of these criteria

About Company

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.