Solution Architect

The Solution Architect is Akoya's technical bridge between our network and the customers building on top of it, engaging from the earliest pre-sales conversations through implementation, go-live, and ongoing support. This role reports to the Head of Customer Solutions & Support. Solution Architects work hands-on with customer engineering teams — demonstrating the product, scoping integrations, configuring authentication and SSO, and troubleshooting API issues — while building trusted relationships with stakeholders ranging from individual developers to executives. It's a highly technical, customer-facing role that combines deep API and security expertise with strong communication and problem-solving instincts.As a Solution Architect, you will...Pre-Sales & SolutioningServe as the primary technical resource for prospective and new Akoya customers throughout the sales cycleDeliver technical product demonstrations and proofs-of-concept tailored to a customer's use case and existing stackGather, document, and assess integration requirements and technical specifications directly with customer engineering teamsBuild sample code, Postman collections, or lightweight integration prototypes to validate feasibility and de-risk deals before contract signatureBe assertive in recommending the right solution architecture for a customer's needs and willing to raise the flag when a customer's proposed approach won't workImplementation & OnboardingOwn the technical onboarding of new customers from contract signature through go-liveConfigure and troubleshoot delegated authorization flows (OAuth 2.0, OIDC, SAML) and SSO integrations hands-on with customer teamsDebug REST/JSON API integration issues using tools such as Postman, curl, browser dev tools, and network/packet tracesWrite and maintain integration guides, runbooks, and technical documentation for customers and internal teamsRun joint testing and troubleshooting sessions with customer technical teams through go-livePost-Sales & SupportHandle escalated technical support issues, performing hands-on root-cause analysis across API, network, and authentication layersServe as the customer's technical advocate internally, relaying feedback and requirements to Product and EngineeringPartner with Product Development to improve deployment ease, documentation, and self-serve tooling based on field experienceBuild and refine internal tools, scripts, and sample integrations that speed up future customer onboardingRelationships & CommunicationBuild trusted technical relationships with customer engineering leads, architects, and decision-makersPresent technical concepts clearly to audiences ranging from individual developers to executive stakeholdersTravel occasionally to customer sites, conferences, or partner meetings as neededExperience and SkillsRequired Experience & SkillsBachelor's degree in Computer Science, Engineering, or equivalent hands-on professional experience10+ years of experience in a client-facing role.A minimum of 4–6 years of hands-on technical and design experience.Proficiency in Go, with working exposure to JavaScript (Node.js), Python, or Java, comfortable writing and debugging real integration code, and code reviewsDeep, hands-on knowledge of RESTful JSON APIs, including designing, testing, and troubleshooting them (Postman, curl, etc.)Hands-on experience implementing and troubleshooting Delegated Authorization frameworks (OAuth 2.0, OIDC, SAML), including direct experience configuring SSOStrong understanding of how the internet works under the hood: DNS, proxies, firewalls, load balancers, CDNs, and TLS/certificatesExceptional communication and able to flex between whiteboard-level technical detail and executive-level framingStrong troubleshooting instincts and a bias toward hands-on diagnosis over escalationComfortable being client-facing, including raising concerns when a customer's proposed direction won't workFlexibility to travel occasionallyPreferred Experience/SkillsHands-on cloud experience, preferably AWS (IAM, API Gateway, Lambda, VPC/networking)Experience working in a fintech or other regulated financial services environmentFamiliarity with open banking / financial data standards: Financial Data Exchange (FDX), OFX, and FIXWorking knowledge of security and privacy compliance frameworks (NIST, ISO 27001, PCI DSS, SOC 2)Prior experience as a Solutions Architect, Sales/Systems Engineer, or Developer Advocate in a technical pre-sales or customer-facing roleExperience building internal tools, SDKs, or sample apps that accelerate partner integrationsAdditional InformationOur CommitmentAkoya is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We’re committed to building an inclusive, welcoming workplace where people feel supported, respected, and empowered to do their best work.We know that experience can come from many different paths. We value diverse perspectives and encourage candidates from all backgrounds to apply, even if they don’t meet all of the qualifications. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply. You may be the right candidate for this role or another opportunity at Akoya. Where We WorkAkoya is remote-first, with this role open to candidates currently located within commuting distance of Boston, MA, New York, NY, and Raleigh, NC. While our teams work primarily remote, we are building talent hubs in these locations to create opportunities for in-person collaboration, team connection, and professional development.Compensation & BenefitsThe actual base salary offered takes into account the candidate's work location, relevant education, job-related knowledge, skills, and experience, among other factors. Base salary is one component of the total compensation package, which includes employer-subsidized medical, dental, and vision coverage, company-sponsored life insurance, 401(k) matching, flexible PTO, and paid parental leave. Some roles may be eligible for a performance-based bonus. Candidates who receive offers must complete successful criminal background, drug, and credit screenings. DepartmentCustomer SolutionsEmployment TypeFull TimeWorkplace typeHybrid