Director of PSC Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of PSC Operations based in the United States.

This senior leadership role will shape the strategy and operational performance of a large Patient Service Center organization.
You will help design and scale integrated patient support solutions that improve access to medications and the overall patient experience.
The role combines strategic planning, operational leadership, financial accountability, and client partnership.
You will oversee complex services spanning patient access, contact center operations, data management, reimbursement, education, and copay assistance.
Working across a highly matrixed and regulated healthcare environment, you will collaborate with senior stakeholders and cross-functional teams.
The position offers the opportunity to lead innovation, strengthen operational excellence, and develop high-performing teams.
This is a fully remote U.S. opportunity with travel of up to 25% and locations available across multiple states.

Accountabilities:

• Partner with senior leadership to define and execute the strategic vision, growth plans, and operating model for Patient Service Center services.
• Lead large, highly matrixed teams of leaders and agents, establishing clear accountability for performance, service quality, productivity, and business outcomes.
• Oversee day-to-day operations across patient access, contact center services, data management, client services, and related patient support functions.
• Develop and implement innovative patient support programs covering medication access, patient education, reimbursement support, and copay assistance.
• Collaborate closely with compliance, technology, commercial, and other internal stakeholders to ensure coordinated and effective service delivery.
• Serve as a senior subject matter expert and strategic partner to pharmaceutical clients, strengthening satisfaction, trust, and long-term relationships.
• Ensure operations comply with applicable healthcare regulations and industry standards, including HIPAA and FDA requirements.
• Manage budgets, financial targets, resource allocation, and operational investments to support sustainable growth and scalability.
• Establish and monitor KPIs, use data and performance insights to identify improvement opportunities, and drive continuous process optimization.
• Lead innovation and operational transformation initiatives that improve efficiency, scalability, patient experience, and service outcomes.
• Mentor and develop PSC leadership and staff, fostering an inclusive, collaborative, and high-performance culture.
• Travel up to 25% as required to support business and stakeholder needs.

Requirements:

• Bachelor’s degree in healthcare, business, or a related field; a Master’s degree, MBA, or relevant graduate degree is preferred.
• At least 10 years of relevant experience in healthcare, biotechnology, pharmaceuticals, specialty pharmacy services, or a related industry.
• At least 5 years of experience leading contact center services or patient access programs, including operational leadership and client-facing or client-functional responsibilities.
• Demonstrated success leading large teams, managing complex operations, and delivering measurable improvements in performance and service quality.
• Deep understanding of pharmaceutical industry dynamics, reimbursement models, patient access challenges, and healthcare regulatory requirements.
• Experience with specialty healthcare areas such as oncology, immunology, or rare diseases.
• Proven ability to manage budgets, operational metrics, resource allocation, and financial targets.
• Strong knowledge of patient support, access services, reimbursement, copay assistance, and related healthcare service models.
• Experience with Commercial, Medicare, and Medicaid insurance structures and patient out-of-pocket dynamics is highly desirable.
• Experience managing vendors, including external contact center or digital service providers, is preferred.
• Strong understanding of data analytics and digital tools used in patient support or HUB operations.
• Exceptional leadership, mentoring, communication, and stakeholder-management capabilities, with the ability to influence at all organizational levels.
• Demonstrated ability to develop innovative solutions, navigate ambiguity, and operate effectively in a fast-paced, highly regulated environment.
• Strong customer orientation, business judgment, fact-based decision-making, emotional intelligence, and continuous-improvement mindset.

Benefits:

• Base salary: $150,000–$258,750, with actual compensation determined by factors such as experience, skills, location, and qualifications.
• Fully remote work opportunity within the United States, with travel of up to 25%.
• Eligibility to participate in a long-term incentive program.
• Retirement benefits including pension and a 401(k) savings plan.
• Vacation: 120 hours per calendar year.
• Sick time: 40 hours per calendar year, with enhanced allowances in certain states.
• Holidays: 13 paid holiday/floating holiday days per calendar year.
• Work, Personal and Family Time of up to 40 hours per calendar year.
• Parental leave: up to 480 hours within one year following birth, adoption, or foster care placement.
• Bereavement leave and caregiver leave programs.
• Volunteer leave of up to 32 hours per calendar year.
• Military spouse time-off of up to 80 hours per calendar year.
• Opportunities to lead high-impact healthcare operations and develop innovative patient support solutions.
• A leadership environment focused on professional growth, collaboration, inclusion, continuous improvement, and operational excellence.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.