Front Office- Insurance Coordinator (Bilingual)

Front Office Assistant - Insurance CoordinatorLocation: Smile Magic San JuanSchedule: Tuesday-SaturdaySalary: (based on experience)!Reports to: Practice ManagerKey Partnership: Clinical, Billing, and OperationsDepartment: OperationsClassification: Non-ExemptBENEFITS & PERKS:401(k)Health (PPO/HSA), Vision, DentalDisability insurance (STD/LTD)Accident InsuranceLife InsuranceEmployee, Spouse, and Child Life Insurance OptionsPaid Time OffHoliday PayHep B and CPR CertificationsCareer Growth OpportunitiesCompany provided online learning coursesCompetitive CompensationPaid trainingEmployee fun daysHoliday celebrationsEmployee Assistance Program (EAP)Perks @ Work, Employee Discount ProgramPOSITION OVERVIEW:Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!ESSENTIAL DUTIES:Greet patients upon arrivalReceive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.Change and update patient(s) status in the computer according to established guidelinesHandle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes madeVerifying insurance and frequencies when needed.Review the schedule in advance to ensure appointments and patients are due before confirming them.Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessaryBack up the Greeter when they are not at the station or are performing a trust walk.Clean/maintain front office area/lobbyPerform other duties as assignedREQUIREMENTS:Education: High School graduate or equivalentWritten and verbal communication skillsCustomer service is a plusMultitasking and prioritizingDependabilityTeam playerKEY SKILLS & ABILITIES, CHARACTERISTICS OF A GOOD FIT:Ability to work with minimal supervision, self-starter, and demonstrates initiativeFlexible and innovative; highly adaptable to the dynamic business environmentHigh engagement; supportive of leadership and role model for company values and guiding behaviorsStrong demonstration of task completion and dedication to detailTeam Player and great interpersonal skillsPrompt and timely with work scheduleAmazing customer service skills, great at building relationships with new peopleKnowledge of computer software applicationsOrganizing and prioritizing workloadsEffective oral and written communication skillsGreat at building relationships with new peopleGreat interpersonal skillsCDP is an Equal Opportunity EmployerCommunity Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Internal ID: CDP100