Student Accounts Representative

Your Role

Here’s what you will be doing:

• Research and analyze outstanding student account balances to ensure payment information accuracy and make necessary adjustments.
• Advise prospective and current students, their families, and the NSU community on payment options and Bursar policies to prevent increases in accounts receivables.
• Process specialized billing, invoices, and receipts to facilitate student fund receipt from appropriate parties.
• Track and maintain records of payments and charges to ensure student account accuracy.
• Issue refunds to students and third-party vendors/agencies promptly for excess payments.
• Review data and correct discrepancies to maintain accurate student account information and apply appropriate holds.
• Provide training to new ESS staff on student account processes to ensure proper employee training.
• Perform other duties as assigned.

About You

The company is looking for:

• Proficiency in handling numbers, account reconciliations, and strong 10-key skills.
• Proficient knowledge of MS Office (Word, Excel, Outlook), data entry, and internet research abilities.
• Strong verbal and written communication skills.
• Ability to prioritize multiple tasks to meet deadlines.
• Excellent customer service and conflict resolution skills.
• Accuracy in entering and verifying information.
• Proactive, punctual, reliable, and able to work independently.
• Good organizational and time management skills.
• Ability to maintain confidential information.
• Willingness to work evenings and weekends if necessary.
• Ability to communicate effectively and work cooperatively with colleagues and supervisory staff.
• Physical ability to perform job duties involving sitting, standing, and use of equipment such as pens and keyboards.
• Education: Associate's Degree or 60 college credits.
• Experience: One year of finance-related office experience and at least three months of bookkeeping and/or cashiering experience.
• Preferred: Experience with student accounting systems, academic institutions (preferably higher education), and Banner or other NSU software systems.

Compensation & Benefits

• Hourly pay rate of $18.20, equivalent to $35,490 annually.
• Comprehensive benefits package including tuition waiver, retirement plan, and excellent medical and dental plans.