Administrative Assistant I

Job Title Job Overview: Requirement/Must Have: Bachelor's degree or equivalent experience in Business Administration, Management, or related field. Minimum 2+ years of related working experience, including quotation, PO and revenue collection experiences. Experience with SAP/CRM system is a plus. Strong customer engagement skills via phone and email communications. Ability to work independently and prioritize tasks in a fast-paced environment. Responsibilities: Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback. Follow the defined SOX (SarbanesOxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets. Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM. Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods. Provides administrative support to department managers and generate reports for management review.