Program Manager, Custom Programs

Role Description

The Program Manager will join a passionate, innovative, and growing Custom Programs team to develop and manage customized study abroad programs with CIEE partners, comprising a diverse set of U.S. and international colleges and universities. As the primary point of contact for CIEE partners within a region of the U.S., this role is responsible for all aspects of the consultative and program planning process for a variety of program models, including faculty-led, internship, modified, and custom semester programs.

What you’ll do:

• Manage an active pipeline of custom program opportunities to meet annual sales goals.
• Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
• Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
• Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
• Manage the pre-departure planning and preparation process with partners and CIEE staff.
• Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs.
• Assist with special projects and other tasks as necessary to ensure the smooth operation of Custom Programs.

Qualifications

• Bachelor’s degree.
• Minimum of three years of solution sales, account management, or partnership development experience.
• Experience working with faculty or within higher education preferred.
• Self-motivated, collaborative, responsible, and passionate about exceeding partner expectations.
• Ability to prioritize, multitask, and perform effectively in ambiguous environments.
• Strong communication, presentation, and relationship management skills.
• Ability to remain calm in a fast-paced work environment with tight deadlines.
• Exceptional attention to detail, organizational, and time management skills.
• Ability to learn new processes quickly and take initiative.
• Experience with Excel preferred.
• Experience with Salesforce preferred.
• Ability to travel 10% of the time.
• Study abroad experience preferred.

Benefits

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

Location Requirements

The position is open to candidates located in Portland, Maine; Boston.