Facilities Manager

Job Summary

The Facilities Manager owns the performance and reliability of all facilities and infrastructure, ensuring centers are safe, fully operational, and supported through proactive planning, fast issue resolution, and strong cross-functional coordination and vendor accountability.

Essential Job Functions

• Lead and manage facilities staff and external contractors to ensure safe, reliable, and high-quality performance
• Oversee preventative maintenance programs and ensure timely resolution of facility-related issues across all locations
• Prioritize, track, and communicate work orders to ensure efficient resolution with minimal operational disruption
• Plan, coordinate, and oversee capital projects, including budgeting, vendor coordination, and execution
• Manage relationships with vendors (maintenance, mechanical systems, security, utilities, and IT partners) and hold them accountable for performance and responsiveness
• Ensure building security systems, access control, and facility infrastructure are operational and properly maintained
• Coordinate cross-functionally with Operations, Finance, and Compliance to support facility needs and minimize risk

Skills & Abilities

• Hands-on experience in facilities, maintenance, or a skilled trade (HVAC, electrical, plumbing, general maintenance)
• Strong mechanical aptitude and independent problem solving
• Ability to manage multiple priorities across a multi-site environment
• Ability to plan, coordinate, and execute projects
• Proactive and able to anticipate issues before they impact operations
• Strong communications and follow through

Work Expectations

• Work Hours: This role typically requires 8-10 hours per day, Monday through Friday, between the hours of 8 am and 6 pm. Flexibility in work hours may be required to accommodate critical deadlines, or to address urgent risk-related issues.
• On-Site & Travel: This is an in-person role and requires regular travel between sites throughout the day or week.
• Availability: Must be available to respond to urgent facility or infrastructure issues as needed, which may occasionally require extended hours or availability outside of standard business hours.
• Performance Goals: Expected to meet key performance indicators (KPIs) related to facility uptime, work order resolution, vendor performance, and overall site reliability. Regular performance reviews will assess progress against these goals.

Education & Experience

• Relevant hands-on experience in facilities, maintenance, or a skilled trade required

• Formal education or certifications in facilities, construction, or a related field are a plus, but not required

• Knowledge of building systems and preventative maintenance practices

• Experience working with and coordinating external vendors or service providers

• Experience in multi-site or service-based environments is a plus

Physical Requirements

This role requires hands-on activity, including lifting (typically up to 40-50 lbs), climbing ladders, bending, reaching, and working in maintenance environments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Work Location: In person