Director of Coordination - Home Care Agency

Job Description

Job Description

Location: Brooklyn, NY (In Office)
Company: Bluebird Homecare

Bluebird Homecare is looking for an experienced, organized, and motivated Director of Coordination to lead our coordination team and help deliver exceptional care to our patients across New York.

This is a leadership role for someone who thrives in a fast-paced environment, enjoys solving problems, and knows how to build and manage a high-performing team. If you're passionate about providing outstanding customer service while keeping operations running smoothly, we'd love to meet you.

Responsibilities

• Lead and supervise our team of home care coordinators.
• Ensure patients receive the highest level of service and support.
• Manage caregiver scheduling and staffing to maximize coverage.
• Oversee patient care coordination.
• Monitor team performance, productivity, and quality standards.
• Train, mentor, and develop coordination staff.
• Handle escalated patient and caregiver concerns with professionalism and compassion.
• Work closely with clinical staff, HR, intake, and management to ensure seamless operations.
• Develop and improve workflows to increase efficiency and patient satisfaction.
• Track key performance metrics and identify opportunities for improvement.

Qualifications

• Previous management experience in a New York home care agency required.
• Strong understanding of HHAeXchange and home care operations.
• Excellent leadership and team-building skills.
• Outstanding communication and customer service abilities.
• Highly organized with exceptional attention to detail.
• Strong problem-solving and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience working with Medicaid, MLTCs, and home care compliance is preferred.
• Proficiency with Microsoft Office and other office software.

What We're Looking For

• A natural leader who inspires and supports their team.
• Someone who genuinely cares about patients and caregivers.
• Calm under pressure and confident handling challenging situations.
• Self-motivated, accountable, and results-driven.
• Positive attitude with a willingness to continuously improve processes.

What We Offer

• Competitive salary based on experience.
• Opportunities for growth within a rapidly expanding home care agency.
• Supportive leadership team.
• Meaningful work that makes a difference in the lives of patients and caregivers every day.

If you're ready to lead a dedicated coordination team and help shape the future of one of New York's fastest-growing home care agencies, we'd love to hear from you.

Apply today with your resume and a brief summary of your home care leadership experience.

At Bluebird Homecare, our mission is simple: to provide exceptional care to our patients while creating an outstanding workplace for our employees.

As one of New York's fastest-growing home care agencies, we're building a team of compassionate, talented, and driven professionals who are committed to making a difference every day. We believe that our success starts with our people, which is why we've created a supportive, collaborative work environment where hard work is recognized, great ideas are encouraged, and outstanding performance is rewarded.

Whether you're working directly with patients, caregivers, or behind the scenes, every member of our team plays an important role in improving the lives of the families we serve. We invest in our employees by providing opportunities for professional growth, leadership development, and career advancement as our company continues to expand.

At Bluebird, we move quickly, embrace innovation, and are always looking for better ways to serve our patients and support our team. If you're looking for more than just a job—if you want to be part of a growing organization where your work is valued and your contributions make a real impact—we'd love to have you join us.

Company Description

At Bluebird Homecare, our mission is simple: to provide exceptional care to our patients while creating an outstanding workplace for our employees.\r\n\r\nAs one of New York's fastest-growing home care agencies, we're building a team of compassionate, talented, and driven professionals who are committed to making a difference every day. We believe that our success starts with our people, which is why we've created a supportive, collaborative work environment where hard work is recognized, great ideas are encouraged, and outstanding performance is rewarded.\r\n\r\nWhether you're working directly with patients, caregivers, or behind the scenes, every member of our team plays an important role in improving the lives of the families we serve. We invest in our employees by providing opportunities for professional growth, leadership development, and career advancement as our company continues to expand.\r\n\r\nAt Bluebird, we move quickly, embrace innovation, and are always looking for better ways to serve our patients and support our team. If you're looking for more than just a job—if you want to be part of a growing organization where your work is valued and your contributions make a real impact—we'd love to have you join us.