Customer Service Representative

Legacy Towing Inc. is a dynamic and growing company seeking a dedicated full-time Administrative Assistant/Impound Release Agent. This role is crucial in ensuring smooth operations by handling incoming phone calls, releasing impounded vehicles, and dispatching tows. As a 24-hour business, we offer a variety of shifts to accommodate different schedules, with a current need of Thurday-Sunday shift coverage from 7pm-5am. We pride ourselves on our commitment to customer service and efficiency, making us a leader in the towing industry.

Responsibilities

• Answer incoming phone calls and provide prompt, courteous assistance to customers.
• Dispatch tow drivers using mobile phone applications and other communication tools.
• Process cash and card transactions accurately for impound releases.
• Maintain and update paperwork, documents, and electronic records.
• Organize and keep office common areas tidy and functional.
• Perform general clerical duties, including word processing and data entry.
• Create, maintain, and enter information into company databases.

Qualifications

• High school diploma.
• Strong computer and data entry skills (required).
• Experience in office assistance, dispatch operations, or customer service (preferred).
• Excellent phone etiquette and customer service abilities.
• Clear written communication and proficiency with word processing tasks.
• Friendly and professional demeanor with strong interpersonal skills.
• Ability to remain calm and effective in stressful situations and work independently with minimal supervision.