Customer Service Coordinator

Job Description

Job Description

Location: Scottsdale, AZ (Tatum Blvd & Cactus Rd)

Schedule: Full-Time, Monday–Friday, 40 hours/week (No Overtime)

Reports to: Compliance Manager

Work Environment: On-site only (no remote or hybrid options)

LifeTree Inc. is now hiring a Customer Service Representative. We are actively looking for candidates who are warm, dependable, and uplifting. This role will focus on fostering relationships with our clients, empowering families, and providing warm, competent customer service.

About LifeTree, Inc.: 

LifeTree Inc.  is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with. We are actively requesting applications from enthusiastic and reliable professionals that want to provide valuable administrative services and join our rapidly growing practice.

About the Role:

We are seeking a meticulous and tech-savvy Customer Service Representative to support our compliance and provider engagement efforts. The ideal candidate thrives in a structured environment, has exceptional written communication skills, and can quickly learn new systems. This role plays a critical part in ensuring accurate visit records and regulatory compliance within our care services.

Key Responsibilities:

• Review and reconcile data submitted by providers via email.
• Investigate and resolve missed or incorrect time punches.
• Communicate directly with providers to clarify and validate service times and visit details.
• Document corrections and resolutions according to internal policies and compliance requirements.
• Utilize Microsoft Excel for data management, including use of Pivot Tables, filtering, and basic conditional formatting.
• Maintain organized records in Outlook, OneDrive, and other internal platforms.
• Collaborate with internal teams using Microsoft Teams and Outlook.
• Perform accurate data entry with consistent typing speeds of 45+ words per minute (WPM).
• Sit for extended periods while managing documentation and digital correspondence.
• Call providers to discuss tips to manage their own compliance.  

Required Skills & Qualifications:

• Minimum of 1 year of customer service or administration experience.
• Minimum typing speed of 45 WPM.
• Proficiency in Microsoft Excel (Pivot Tables, filter functions, conditional formatting).
• Working knowledge of Microsoft Outlook, Teams, and OneDrive.
• Excellent written communication skills and strong verbal skills.
• Strong math skills and attention to detail.
• Proactive problem-solving ability.
• Seeking ongoing opportunities for growth.
• Demonstrated patience and professionalism when managing complex or confusing provider communications.
• Accuracy, proficiency, and strong work ethic.
• Ability to learn and navigate new systems quickly.
• Experience working with diverse populations and understanding cultural sensitivity.
• Must be authorized to work in the U.S.
• Must be able to sit for extended periods throughout the workday.

Benefits:

• Medical, Dental, and Vision Insurance
• Collaborative team environment
• Opportunities for advancement
• Energetic and supportive company environment

How to Apply:

Interested candidates should submit their resume. Only qualified applicants will be contacted for the next steps.

LifeTree Inc. is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with.

Company Description

LifeTree Inc. is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with.