Senior Analyst, Project Support
Full-time
Cint USA
Role Description
The Senior Analyst will work with a technology leader in the market research industry specializing in online and digital research methodologies. As part of the Global Coverage Team, you will provide operational support for online research projects across multiple regions and time zones, ensuring continuity of service outside regional business hours.
- Support project delivery by responding to client and internal requests.
- Troubleshoot project-related issues.
- Monitor project health.
- Coordinate with regional teams to ensure timely resolution of urgent requests.
- Help maintain a seamless client experience by providing prompt communication.
- Support project continuity during regional handoffs.
- Escalate issues when appropriate.
Please note:
- The opportunity will require you to work US CST shifts and weekends.
- Two days off per week will be provided.
Qualifications
- BA/BS Degree.
- Minimum 2 years of customer-facing experience with proven ability to manage multiple online market research complex projects under tight deadlines.
- Proficient in Microsoft Excel and Google Suite.
- Strong work ethic with self-motivated mindset and drive to achieve goals.
- Ability to get on a call with the client and handle yourself professionally and competently.
- Detail oriented, self-starter who is eager to learn new skills and concepts.
- An innate sense of accountability, ability to provide proactive and thoughtful feedback.
- Top quality and ability in written and oral communication in English; additional languages are highly beneficial.
- High-speed Internet connection to be able to communicate and conduct business worldwide.
Requirements
- Knowledge of the online market research ecosystem.
- Knowledge of programmatic sampling.
- Survey design experience in Qualtrics, Survey Monkey, etc.
- Market Research coursework or experience.
- Microsoft Excel certification.
Benefits
- Competitive salary, commensurate with experience.
- Comprehensive training and opportunities for professional growth and promotion.
- Worldwide exposure to the biggest companies in the market research industry.
- Company-provided laptop and other facilities to enable work from home.
- We learn from each other’s experiences.
- Stop and listen; every opinion matters.
- We embrace diversity, equity, and inclusion.
Vacancy posted 4 days ago
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