Accounts Receivable Analyst

COMPANY: Echo Design, Inc.

Echo Design, a fourth-generation American company, is a New York City based industry leader in the design, marketing, and distribution of fashion and home accessories in North America and globally. The company was founded in 1923, on the wedding day of its founders. What began with just a scarf has grown to include multiple brands in multiple categories. Building upon core strengths in print, pattern and color, Echo continues to evolve, always focused on respect for the consumer, each other, and on our global trading and manufacturing partners. After a century, Echo remains a dynamic and innovative company.

TITLE: Accounts Receivable Analyst

HOURLY RANGE: $30-$35/Hour

SCHEDULE: Up to 28 hours per week, fully in-office in Moonachie, NJ. Flexible schedule based on business needs, with employees able to choose which days they work. Hours may be worked Monday through Friday between 8:00 AM and 4:00 PM, provided a total of up to 28 hours per week is maintained.

REPORTS TO: Accounts Receivable Manager

POSITION OVERVIEW:

The Accounts Receivable Analyst will support Echos cash flow and financial operations by managing a portfolio of customer accounts from billing through collection. Working closely with the Accounts Receivable Manager, this role is responsible for monitoring outstanding balances, resolving account discrepancies, maintaining accurate customer records, and ensuring payments and credits are processed accurately and in a timely manner.

This role provides hands-on experience across collections, account reconciliation, customer communication, cash application, and financial reporting. Success in this position is measured by your ability to maintain accurate and current accounts, proactively resolve issues, identify collection risks, and contribute to improving Echos overall accounts receivable processes.

PRINCIPAL RELATIONSHIPS:

This role works closely with Finance, Sales, Customer Service, and Distribution Center teams to resolve account issues, support collection efforts, and ensure alignment between customer orders, shipments, billing, payments, and credits. The ideal candidate is analytical, highly organized, detail-oriented, and comfortable taking ownership of customer accounts from identification of an issue through final resolution.

KEY RESONSIBILITIES:

This role plays an important part in supporting Echos financial operations by maintaining accurate customer accounts, driving timely collections, and helping identify and resolve issues that may affect cash flow.

ACCOUNT MANAGEMENT & COLLECTIONS

• Manage a portfolio of customer accounts from billing through collection, ensuring outstanding balances are addressed accurately and in a timely manner.
• Monitor accounts receivable aging and proactively conduct customer outreach and follow-up on past-due balances.
• Develop an understanding of assigned customers, payment terms, billing requirements, and account activity.
• Evaluate customer payment patterns and identify potential collection concerns or credit risks.
• Maintain complete and accurate customer account documentation, collection notes, and correspondence.
• Build professional relationships with customers through responsive communication and consistent follow-up.

CREDIT, DEDUCTION & DISCREPANCY RESOLUTION

• Manage the credit log and ensure customer return credits and other approved adjustments are issued accurately and in a timely manner.
• Research and resolve chargebacks, short payments, deductions, billing discrepancies, and unapplied cash.
• Review customer account activity to identify the cause of outstanding balances and determine the appropriate resolution.
• Partner with Sales, Customer Service, and Distribution to resolve disputes and ensure alignment between customer orders, shipments, invoices, and payments.
• Escalate recurring issues, significant account concerns, and collection risks to the Accounts Receivable Manager as appropriate.

RECONCILIATION & REPORTING

• Assist with month-end close activities, including account reconciliations and accounts receivable reporting.
• Reconcile customer accounts and ensure account balances align with supporting documentation and the general ledger.
• Prepare aging reports, collection updates, account analyses, and other supporting documentation as requested.
• Monitor aging trends and identify opportunities to improve collections and cash flow.
• Ensure financial records and customer account information remain accurate and current.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL SUPPORT

• Identify recurring deductions, account discrepancies, or process gaps and recommend improvements.
• Collaborate with Finance, Sales, Customer Service, and Distribution to strengthen accounts receivable processes and resolve customer issues.
• Assist with documenting procedures and maintaining consistent account management practices.
• Support special projects and other Finance initiatives as needed.

QUALIFICATIONS & SKILLS

• 13 years of experience in Accounts Receivable, Credit & Collections, or a related accounting or finance function.
• Working knowledge of accounts receivable processes and general accounting principles.
• Experience managing customer accounts, collections, deductions, account reconciliations, and payment discrepancies.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Highly organized with the ability to manage multiple priorities while meeting deadlines.
• Strong written and verbal communication skills with the ability to build positive relationships with both internal teams and external customers.
• Proactive, accountable, and comfortable working independently while collaborating across departments.
• Ability to handle confidential financial information with professionalism and discretion.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience working with ERP or accounting systems; AS400 experience is a plus.
• Experience working with customer portals, retailer payment systems, or large retail accounts is preferred.
• Experience in a wholesale, retail, distribution, fashion, or consumer products environment is a plus.

SHORT-TERM (612 MONTH) GOALS:

• Develop a strong understanding of Echos customers, payment terms, billing processes, and accounts receivable procedures.
• Assume responsibility for an assigned portfolio of customer accounts and maintain consistent collection follow-up.
• Become proficient in Echos ERP system, customer portals, credit log, aging reports, and account reconciliation processes.
• Build productive working relationships with Finance, Sales, Customer Service, and Distribution Center teams.
• Demonstrate the ability to independently research and resolve deductions, short payments, unapplied cash, and account discrepancies.
• Identify recurring account issues or collection trends and recommend practical process improvements.

WHY THIS ROLE

At Echo, we believe great business is built through inspired design, caring service, and strong relationships. Youll join a collaborative Finance team where accuracy, accountability, and thoughtful problem-solving are valued. In this role, youll manage meaningful customer account responsibilities, work closely with teams across the organization, and directly contribute to maintaining healthy cash flow and strong financial operations.

This part-time opportunity is well suited for someone who enjoys analytical work, customer communication, and seeing issues through from identification to resolution.