Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Position Overview:  
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. 

 
Responsibilities: 

• Establish customer relationships and follow up with customers.
• Provide exceptional customer service in person, on the phone, through email and other communication channels.
• Help customers update and make policy changes as needed.
• Assist with customer retention strategies.
• Assist sales team with scheduling appointments.
• Help customers file claims and follow-up as needed.

As an Agent Team Member, you will receive...

• 401k
• Hourly pay plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency
• License reimbursement

Requirements:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

 
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.