Service Desk Analyst L2

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

TheService Desk Administrator is the first point of contact for end-users seeking technical assistance. This role involves handling incoming requests troubleshooting basic IT issues escalating complex problems and ensuring smooth day-to-day IT operations. The administrator provides timely support to maintain productivity across the organization.

Key Responsibilities :

Serve as the initial contact for IT-related queries via phone email or ticketing system.

Log categorize and prioritize incidents and service requests in the ITSM tool.

Provide first-level troubleshooting for hardware software network and application issues.

Reset passwords manage user accounts and assist with access permissions.

Guide users through step-by-step solutions for common technical problems.

Escalate unresolved issues to L2/L3 support teams with detailed documentation.

Monitor and follow up on open tickets to ensure timely resolution.

Maintain knowledge base articles and update documentation for recurring issues.

Ensure compliance with IT policies security standards and service-level agreements (SLAs).

Deliver excellent customer service and maintain professional communication with end-users.

Mandatory Skills: TIS Service Desk.

Experience: 1-3 Years.

The expected compensation for this role ranges from $35500 to $76000 .

Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

IC