Floor Supervisor - SoHo

Floor Supervisor – SoHo

As a Floor Supervisor, you'll be a pivotal member of our team, overseeing daily operations on the sales floor and supporting both our sales associates and leadership team. You will ensure every customer has an exceptional experience, providing a high standard of service and inspiring our team to create a welcoming, visually appealing environment in line with Salomon's brand guidelines. You'll play a key role in driving sales, mentoring team members, and maintaining operational excellence.

In this role, you will:

• Lead Sales & Team Performance: Model exceptional service and sales skills to drive store goals, mentoring associates to foster a positive, high-performing team culture.
• Deliver an Outstanding Customer Experience: Provide a welcoming, personalized shopping experience while maintaining visual and operational standards that reflect our brand.
• Support Store Operations: Oversee daily tasks, including inventory, merchandising, and loss prevention, ensuring smooth, efficient store operations.

What makes this a great place to work & play:

• Community Engagement: Opportunities to engage in the community and with industry partners.
• Vibrant Work Environment: Be part of a dynamic team in the heart of NYC, surrounded by the latest in outdoor gear and fashion.
• Career Growth: Access to professional development and growth opportunities within the company.
• Exclusive Events: Attend exclusive brand events and product launches.
• Passion for the Outdoors: Work with a team that shares your passion for the outdoors and adventure.

Essential duties & responsibilities:

Team Leadership & Supervision

• Support Team Success: Act as a leader on the floor, guiding part-time and seasonal associates to deliver an exceptional customer experience.
• Mentor & Motivate: Provide coaching and support to enhance team performance and build morale.
• Support Operational Excellence: Collaborate closely with the Store Manager and Assistant Store Managers to ensure smooth daily operations and help execute action plans for reaching sales targets and KPI goals.

Customer Service

• Deliver an Exceptional Experience: Use your advanced customer service skills to engage with customers, address their needs, and offer styling advice that reflects Salomon's brand.
• Problem Solver: Handle any customer issues swiftly and professionally, ensuring a positive resolution and lasting impression.
• Promote Security: Protect company assets by reinforcing and upholding loss prevention procedures among the team.

Sales & Visual Merchandising

• Achieve Sales Goals: Lead by example in reaching personal and team sales targets, actively motivating the team to do the same.
• Product Presentation: Assist in maintaining high visual standards, ensuring products are well-displayed, properly priced, and replenished to align with promotions and seasonal updates.
• Transaction Support: Assist sales associates with transaction processes, ensuring accuracy and efficiency in cash and digital sales.

Store Operations

• Maintain Cleanliness & Organization: Ensure that the sales floor, fitting rooms, and stock areas are clean, organized, and inviting.
• Inventory Management: Support back-of-house processes, including inventory tracking, stock organization, and assisting with shipment processing as needed

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in a retail or supervisory role, with a proven track record of success in sales and customer service bringing valuable expertise to our dynamic team.
• Strong ability to lead, inspire, and coach a team while maintaining a positive work environment.
• Natural curiosity, high energy, and positive outlook make every interaction exciting and engaging.
• Deep enthusiasm for our brand and products is infectious, inspiring customers and creating lasting connections.
• Ability to resolve challenges with professionalism and positivity, ensuring a seamless experience for both customers and team members.
• Background in customer service equips you with the skills to handle any situation with grace and professionalism, ensuring every customer leaves satisfied.

Availability expectations:

General Availability:

• Full Time
• Employees must be adaptable to the business's evolving needs. The Store Manager will determine availability requirements. This schedule may include various shifts such as mornings, evenings, and weekends.

Peak Period Availability:

• Black Friday: All employees are expected to be available to work on Black Friday (the day after US Thanksgiving).
• Holiday Season: Availability is required from the second week of December until the end of the holiday season. The exact end date will be determined annually, based in part on the period during which guests can return holiday merchandise.

Additional Information

Compensation:

At the time of this posting, a reasonable estimated pay range is $23-27/hour. This range varies depending on the market location and type of store. Individual pay within this range will be determined based on factors such as job-specific skills, relevant experience, education, and training.

Physical Demands & Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to travel, talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations.

Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The noise level in the work environment is usually moderate, but can involve exposure to varying noise levels, ranging from moderate to loud, as well as flashes of light.