Automotive Service Writer / Customer Service

Job Description

Job Description

Automotive Service Writer / Customer Service

GT Transmissions | Ronkonkoma, NY
$17–$22/hour | Full-Time | Monday–Friday | No Weekends

Looking for a steady Monday–Friday position where you can learn something new and stay busy?

GT Transmissions is a family-owned transmission shop in Ronkonkoma that has been serving the Long Island community for 25 years. We're looking for a dependable, organized and friendly person to join our front office.

You do not need to be an automotive expert. Automotive or service-writing experience is definitely a plus, but we're willing to train the right person. If you have experience in customer service, scheduling, billing, parts, an automotive office or another fast-paced office environment, we'd like to hear from you.

What You'll Do

This is a customer-facing office position that helps coordinate the repair process from vehicle drop-off through completion. Responsibilities include:

• Answering phones and assisting customers
• Checking vehicles in and documenting customer concerns
• Creating repair orders, estimates and invoices
• Scheduling vehicle drop-offs and repairs
• Keeping customers updated on the status of their vehicles
• Communicating with technicians and management
• Ordering parts and tracking orders and returns
• Processing payments
• Reconciling parts invoices and vendor statements
• Maintaining accurate customer and vehicle records
• Keeping the daily office workflow organized

Who We're Looking For

The right person for this position is someone who is:

• Dependable and punctual
• Friendly and comfortable talking with customers
• Organized and able to keep track of multiple things at once
• Detail-oriented
• Comfortable with computers and learning new software
• A good communicator
• Willing to ask questions and learn
• Comfortable around cats- We have a shop cat, (Axle) who basically runs the office. If you have allergies, or just don't like cats, this probably won't be the right fit!

A valid driver's license and good computer skills are required.

Automotive experience is helpful, but not required .

Hours & Pay

Monday–Friday, 8:30 AM–5:00 PM
$17–$22 per hour
No nights or weekends

Benefits

• Paid holidays
• Paid time off
• Employee discounts
• On-the-job training
• Consistent weekday schedule
• No weekends
• Shop Cat on Site

We've been in business for 25 years and are looking for someone who would like to build a long-term position with us.

If you're dependable, good with people and looking for a steady position where every day isn't exactly the same, we'd like to hear from you.