Sr. Scrum Master

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Sr. Scrum Master in Charlotte, NC(Hybrid).

As a Senior Scrum Master, you will support technology teams delivering complex, customer impacting capabilities within a regulated environment. You will drive delivery readiness, execution discipline, and release coordination to ensure teams consistently deliver high quality outcomes with predictability and low risk. In this role, you will facilitate and optimize cross functional team performance, leverage delivery metrics to provide insight, and proactively surface risks and issues impacting delivery commitments.

In this role you will act as a delivery leader, accountable for backlog health, sprint and release commitments, dependency management, and adherence to software delivery and governance standards. This role partners closely with product owners, engineering leaders, and stakeholders to ensure work is ready to deliver, plans are credible, and releases are well coordinated end to end.

Key Responsibilities:

• Own delivery readiness and execution discipline by ensuring backlog items entering sprints are fully prioritized, refined, dependency cleared, and technically viable.

• Lead sprint, release, and near-term planning (30/60/90 day horizons) using capacity, historical performance, and risk signals to establish credible commitments.

• Facilitate Agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives) with a focus on flow, predictability, and delivery outcomes, not just process adherence.

• Coordinate end to end release readiness and execution, ensuring testing, validation, approvals, and deployment activities are planned, visible, and completed without last minute escalation.

• Track and interpret delivery metrics (velocity stability, predictability, churn, cycle time) and use insights to proactively address delivery risk and performance gaps.

• Actively manage risks, dependencies, and impediments, maintaining transparency and escalating issues early to prevent late cycle delivery failures.

• Ensure alignment with SDLC, risk, security, and governance requirements, embedding compliance into delivery routines rather than treating it as a downstream activity.

• Partner with Product Owners and stakeholders to align scope, sequencing, and priorities with delivery capacity and release timelines.

• Drive continuous improvement by identifying opportunities to reduce manual effort, improve flow efficiency, and strengthen delivery and release practices.

• Provide release support coverage as needed, including participation in planned release activities and limited on call support to ensure stable deployments and rapid issue triage.

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• Serve as a change agent and servant leader, fostering a culture of accountability, trust, and outcome driven execution across teams.

Required Qualifications:

5+ years of experience as a Scrum Master, Agile Delivery Lead or Tech Program Manager, demonstrated through work experience, training, military experience, or education.

5+ years facilitating Agile delivery using Scrum and Kanban in complex, cross functional environments.

5+ years of hands-on experience with Jira and Confluence, including backlog management, dashboards, delivery metrics, and reporting.

5+ years of experience supporting end to end delivery, including planning, execution, release coordination, and post release validation.

• Proven ability to manage delivery risk, dependencies, and stakeholder expectations in fast paced environments.

Desired Qualifications:

• Scrum Master certification (CSM, PSM, or equivalent).

• Experience owning delivery forecasts and release plans, not just facilitating team ceremonies.

• Strong understanding of Software Development Lifecycle (SDLC) and release management practices.

• Experience in Banking or Financial Services.

• Proven familiarity with regulated or risk sensitive environments.

• Ability to operate effectively amid ambiguity, competing priorities, and delivery pressure.

• Excellent communication, facilitation, and servant leadership skills.

• Demonstrated strength in problem solving, conflict resolution, and decision making.