IT Assistant

Community Corporation of Santa MonicaIT AssistantAbout Community Corporation of Santa MonicaCommunity Corp is a non-profit organization that restores, builds, and manages affordable housing for working families of modest means. Since our inception in 1982, we have rehabilitated and constructed nearly 2,071 homes. By enhancing and increasing affordable housing, we improve neighborhoods, create an environment where people can thrive, and change thousands of lives. Our work contributes to the distinct character of Santa Monica and the greater Westside region, making these communities more inclusive, caring, and environmentally sustainable.Position OverviewThe primary role of the IT Assistant is to assist with overseeing and maintaining all aspects of Community Corps’ technology infrastructure. This includes maintaining networks, servers and security programs and systems. The IT Assistant will assist with the upgrade and installation of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to a company’s network.Compensation and BenefitsThe compensation ranges between $25.55 - $34.00 per hour. The IT Assistant is eligible for the following benefits:Medical insuranceDental and vision insurance403b retirement plan4 weeks of paid vacation120 hours of sick timePaid holidaysPaid sick leaveMileage reimbursement9/80 work scheduleEvery other Friday off!Sign on IncentiveEssential Position ResponsibilitiesLearn to identify, research, and resolve technical problems or requestsAssisting with Active Directory (AD) administration and troubleshootingRespond to Helpdesk Tickets, telephone calls, email and walk-ups for technical support and escalate to IT Administrator as needed.Document, track, and monitor issues using existing ticketing system to ensure a timely resolution of the incident or requestSupport, monitor, test, and troubleshoot hardware and software problemsInstall and configure company workstations and devices using standardized processProvide end users support for all standard applicationsHelping manage data backup, verification, and retrieval processes.Assist IT Administrator in day to day activitiesSkillsStrong desire and motivation to develop a career in ITGood verbal and written skillsGood organizational and problem-solving skillsSelf-motivated and hard workerAbility to work independently when neededAccuracy and attention to detail is required in performing all functions of this positionAbility to learn, be mentored, and improveSolid knowledge of Windows 10 and Windows Server 2016Experience with Active Directory management is a plusTroubleshoot problems with systems and programs.Education and Experience2-year (minimum) or 4-year (preferred) Degree in information technology, computer science, information security or related field.1-year equivalent experience as an IT Assistant or IT TechnicianSupervisory ResponsibilitiesNonePhysical RequirementsThis position requires the ability to sit and use office equipment and computers for the majority of the workday. Must be able to lift up to 40 pounds.Travel RequirementsOccasional car travel, primarily in Santa Monica to visit properties in the Community Corp. portfolio.Must possess and maintain a valid California driver’s license, insurance as required by law and an acceptable driving record.Work EnvironmentThe essential responsibilities of this position are performed in a busy office environment.This position must be able to keep focused in an environment with many interruptions and distractions.Background Check and Driving Record will be ConductedCommunity Corp. is an Equal Opportunity Employer #J-18808-Ljbffr