Customer Logistics Supervisor

Logistics Center Operations SupervisorThe Logistics Center Operations Supervisor provides on-site operational leadership on a 24-hour basis. They are a part of the leadership team within the Logistics Center, helping to oversee all major functions within, maintain mastery-level understanding and performance of core job duties related to throughput and capacity command, serving as a real-time escalation point for the team, a trainer and expert resource for staff. They are visible throughout the day and night in all areas of the hospital, interfacing with patients, families, and department staff of all disciplines, facilitating throughput and flow navigation, acting as a clinical expeditor, overseeing and champion major flow initiatives and assisting with barriers or concerns. They support other clinical operational leaders and their respective teams when leadership not physically present as needed, to ensure all areas are able to meet the needs of our patients. This includes functions as a resource regarding locating and interpreting policy and procedures, assist with assessments of challenges, help to triage and support resource allocation, assist staff with utilization of their appropriate chain of command including when the Administrator On-Call should be notified for second-level intervention. They will assist with individual staff member or patient and family in crisis or distress as well as participate in large scale crisis management. They support in a leadership capacity, disaster management and emergency response as directed. They demonstrate judgement and self-sufficiency as it relates to effective, timely problem-solving and decision-making. They excel at coordination, communication, and collaboration to enhance and maintain strong clinical operations.Essential Duties and ResponsibilitiesReports up through the Logistics Center.Utilizes strong communication, professionalism and leadership skills to drive access, capacity, efficiency, high quality and safe care for patients.Supervises and helps manage the Logistics Center which is responsible for all aspects of patient flow into, through, and out of the hospital.Mastery-level understanding and performance of core functions of the Logistics Center including but not limited to capacity command, bed management, transfer, consult, and tele-consult facilitation, direct admission coordination, and decedent management.Support development and execution of training plans for Logistic Center staff.Mentors and develops teammates within the department.Uses previous clinical experience and leadership skills, along with data analytics and technology to make real-time assessments and patient flow decisions expeditiously.Point-person for real-time questions and challenges identified by Logistics staff prior to escalation to Logistics Management.Mitigates patient flow barriers even prior to them occurring.Assumes ownership of the most difficult flow scenarios and high-profile situations.Facilitates flow as a clinical expeditor, flow navigator, champion and project manage throughput initiatives.Oversees other areas under the umbrella of Logistics Operations such as the Discharge Hospitality Suite.Maintain visibility and interface on a continual basis with patients, families, and staff in all areas of the hospital through rounds.Intervene when issues/concerns, responds to codes and crises, provide staff and patient support as necessary.Helps to assess, triage and resource allocate as necessary to maintain clinical operations.Trained in Emergency Management and may be delegated to serve in leadership role for Incident Command if requested to do-so on behalf of the commander.Expanded leadership role to support other clinical operations leaders and their staff when leadership not physically present or immediately available.A resource for locating and interpreting hospital policy and procedures.Escalates barriers timely when unable to manage or mitigate via appropriate chain of command.Determines when the Administrator On-Call is notified for second-level intervention.QualificationsAssociate's Degree - requiredBachelor's Degree - preferred10+ years Clinical Experience - requiredLeadership Experience - preferredAbility to lead within and across large teams. (High proficiency)Excellent communication and able to demonstrate highest level of professionalism. (High proficiency)Ability to independently assess, navigate, coordinate, negotiate, and make timely decisions. Effectively resolving/escalating issues. (High proficiency)Clinical expertise and experience with navigation of the healthcare setting. (High proficiency)Ability to interpret real-time data to drive decision-making. (High proficiency)Mastery-level skills, knowledge, and productivity related to patient flow and throughput. (High proficiency)RN/MD/DO/MBBS/Paramedic Upon Hire - requiredPhysical DemandsStanding - FrequentlyWalking - FrequentlySitting - FrequentlyLifting - RarelyCarrying - RarelyPushing - RarelyPulling - RarelyClimbing - RarelyBalancing - RarelyStooping - RarelyKneeling - RarelyCrouching - RarelyReaching - RarelyHandling - RarelyGrasping - RarelyFeeling - RarelyTalking - ConstantlyHearing - ConstantlyRepetitive Motions - OccasionallyEye/Hand/Foot Coordination - RarelyWorking ConditionsNoise - OccasionallyThank you for your interest in Albany Medical Center!Albany Medical Center is an equal opportunity employer.This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.Thank you for your interest in Albany Med Health System!?Albany Med Health System is an equal opportunity employer.This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.