Associate, Strategy - Consumer Intelligence

Overview

Associate, Strategy - Consumer Intelligence

Founded by former strategy consultants, Capital One is a strategy driven company. The Corporate Strategy group engages with ultra-high impact issues that drive the direction and performance of the company. Projects focus primarily on formulating enduring and profitable growth and value enhancement strategies, while working within the business to influence results and ensure follow through.

We seek an exceptional and innovative individual to join Corporate Strategy’s Consumer Intelligence team. Consumer Intelligence was formed at the request of the CEO to increase the business’s focus on our customers. Team members function as strategy analysts and work at the intersection of strategy consulting and market research to help identify, structure, and research open-ended problems, communicate results, and influence senior leadership.  Recent examples of work include conducting deep competitive benchmarking on core credit card experiences, working with the Premium Products team to hone our understanding of premium consumers’ needs and wants, and diagnosing impacts of changing student loan forbearance programs on overall consumer financial health. 

As a Senior Associate on the Consumer Intelligence team in Corporate Strategy, you will bring consumer insights to life and influence highly strategic decisions. You will work on a variety of different initiatives in a team environment. Many of the day-to-day projects emphasize a need for strong analytical thinking and problem-solving skills. Key to success in the role will be synthesizing information from various sources, designing research and performing analysis, and integrating findings into cohesive and insightful presentations and summaries.

Responsibilities:

• Help shape the strategic direction of one of the largest companies in the US, with a strong focus on identifying and solving consumer needs 

• Design and execute rigorous analyses for senior executives related to customer opportunities, leveraging large scale quantitative research, analytics, design thinking, and other approaches

• Contribute to and evolve a broad and deep set of consumer surveys, working with research panel providers to deliver results

• Independently manage work streams and drive results while contributing to group problem-solving

• Assess progress toward customer goals across all our lines of business and products

• Serve as an ambassador for customer experience data and analysis, consulting on customer experience data applications, and infusing customer analytics into decision-making

Basic Qualifications:

• Bachelor’s degree

• At least one year of experience in Strategy Consulting or Business Analysis or a combination 

Preferred Qualifications: 

• Ability to analyze and solve problems independently in a constantly changing environment

• Proficiency in data analysis and in working with large data sets (including with database queries, data visualization tools, and in cloud-based environments)

• Ability to take a hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas

• Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities

• Strong interpersonal skills, with experience influencing decision-making outside your core team

• Demonstrably strong written and verbal communication skills

• Experience with survey design and analysis of customer survey data  

• Experience with panel-based research and vendor management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $109,000 - $109,000 for Associate, Strategy

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).