Senior Associate, Outbound Marketing Strategy & Operations - Performance Marketing (Hybrid)

This role is responsible for managing the day-to-day digital and performance marketing campaigns for a set of Capital One’s U.S. Card digital acquisition channels within our Outbound Marketing team. These channels focus on driving conversions rather than awareness. Digital marketing campaign and ad operations (Ad Ops) management includes hands‑on channel work, such as launching new ad campaigns, developing test designs and launching tests, implementing process improvements, and optimizing our active programs. All campaigns are managed in‑house, providing direct control over strategy and execution. Additionally, this role involves supporting channel strategy development, aiding product initiatives across the organization, and continuously seeking ways to optimize the channels. The Senior Associate will be an expert in the outbound digital marketing space, specifically working with platforms like Google Ads (including Gmail/Demand Gen environments), Yahoo, Microsoft, and other relevant advertising platforms, while staying up‑to‑date with industry updates and best practices. Responsibilities Develop and execute campaign testing, including ad creative, landing page, audience, and channel expansion testing. Manage outbound performance marketing campaigns, from planning and execution to analysis and reporting, collaborating with business analysts. Oversee end‑to‑end ad operations to launch campaigns error‑free, identify opportunities for performance optimization, and implement process improvements to streamline launch procedures. Coordinate across internal teams, including Legal, Compliance, Brand Marketing, Customer Experience, Analytics, Data, and Technology, to execute Display ad strategies end‑to‑end. Possess a solid understanding of digital performance marketing, conversion funnel optimization, and online customer acquisition. Partner with creative and cross‑functional teams to develop a new suite of creatives that ensure a seamless customer journey and data‑backed hypotheses. Serve as the subject matter expert in outbound marketing, knowledgeable in various advertising platforms, campaign settings, optimization techniques, tracking/tagging infrastructure, and inventory types. Demonstrate a “self‑starter” attitude, strong organizational skills, ownership mentality, ability to prioritize workloads, and ability to quickly learn new digital marketing and platform‑specific features. Ability to work with high‑performing teammates, as well as external and internal partners across the enterprise. Basic Qualifications Bachelor’s degree or Military experience At least 2 years of experience in email or display ad marketing At least 2 years of experience planning and implementing digital marketing strategies utilizing Google or other inbox servicing ad platforms At least 2 years of experience analyzing and evaluating campaign performance Preferred Qualifications At least 2 years of experience in paid media & performance marketing, managing high volume accounts and large media budgets At least 2 years of experience in D2C marketing At least 2 years of experience in project management At least 1 year of experience in social media or search engine marketing Prior financial industry or media agency experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $96,500 - $110,100 for Sr. Associate, Marketing Richmond, VA: $87,700 - $100,100 for Sr. Associate, Marketing Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Capital One promotes a drug‑free workplace. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 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