Level 1 Desktop Support Technician

Job Description

Job Description

Now hiring a Desktop Support Technician in Arlington, Texas! We’re looking for a hands-on Desktop Support Technician who thrives in a fast-paced environment and enjoys solving real-world tech challenges. In this role, you’ll be the first line of defense for hardware and software issues, ensuring smooth day-to-day operations across the organization. You’ll handle everything from setting up new devices and troubleshooting network hiccups to guiding users through software transitions and documenting system changes. You’ll also play a key role in evaluating new tools, training staff, and supporting our growing infrastructure—including participating in our rotating on-call schedule. If you’re someone who enjoys variety, autonomy, and making a visible impact, this is the role for you.

Requirements : 

• At least 2 years of hands-on experience in desktop support or IT operations
• Must reside in the Dallas-Fort Worth area of Texas
• Strong communication skills with the ability to simplify complex tech for everyday users
• Proven track record of diagnosing and resolving technical issues efficiently
• Comfortable juggling multiple tasks and prioritizing under pressure
• Familiarity with basic networking concepts and operating systems
• A mindset geared toward continuous improvement and proactive problem-solving 
• Team-oriented with a customer-first attitude
• Willing to travel occasionally once hired full-time
• Associate degree or higher in computer science, IS, or related field
• Prior experience in Helpdesk, IT, or similar technical role

Hours : Monday – Friday, 9:00am – 5:00pm 

Benefits : 

• Complete health insurance
• 401(k) matching
• Paid holidays

Pay Rate : $24.15-$28.84 / hr  

For immediate consideration, apply now!

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