Housing Case Manager

Job Description

Job Description

Housing Case Manager

Empowering Individuals and Families Through Housing Stability

Who We Are

Since 1967, Model Cities has advanced social and economic prosperity by creating pathways to opportunity for individuals, families, and communities. Our work focuses on helping people achieve stability, build wealth, and realize their goals through housing stability, homeownership, financial wellness, economic development, youth development, and community-centered services. We are committed to fostering an inclusive workplace and delivering equitable, responsive solutions that strengthen communities and expand opportunity for all.

Position Summary

The Housing Case Manager helps individuals and families obtain and maintain safe, stable, and affordable housing. This role provides case management, housing navigation, advocacy, and resource coordination services that support housing stability and long-term self-sufficiency.

The ideal candidate is compassionate, organized, resourceful, and committed to delivering trauma-informed and culturally responsive services.

Why Join Model Cities?

Make a meaningful impact in the lives of individuals and families.

Help people overcome housing barriers and achieve stability.

Work with a collaborative, mission-driven team.

Access professional development and growth opportunities.

Contribute to a workplace that values inclusion, respect, and innovation.

Key Responsibilities

Case Management & Housing Support

Assess participant needs and develop individualized housing stability plans.

Provide ongoing case management, coaching, advocacy, and follow-up.

Assist participants with housing searches, applications, move-ins, and housing retention.

Connect participants with community resources, financial assistance programs, and supportive services.

Educate participants on tenant rights, responsibilities, and housing success strategies.

Partnerships & Community Engagement

Build relationships with landlords, housing providers, and community organizations.

Coordinate referrals and collaborate with service providers.

Represent Model Cities in community meetings and partnerships.

Documentation & Compliance

Maintain accurate participant records and case notes.

Ensure compliance with program, funding, and regulatory requirements.

Track outcomes and utilize HMIS or other case management systems effectively.

Qualifications

Required

Associate's or Bachelor's degree in Human Services, Social Work, Community Development, or a related field, or an equivalent combination of education and experience.

One to three years of experience in case management, housing services, or related human services work.

Strong communication, organization, and relationship-building skills.

Proficiency with Microsoft Office and data management systems.

Valid driver's license and reliable transportation.

Preferred

Experience with homelessness prevention, rapid rehousing, or housing stabilization programs.

Knowledge of HUD programs, Housing First, Trauma-Informed Care, and HMIS.

Bilingual or multilingual abilities.

Compensation & Benefits

Salary Range: $51,000-$54,000 annually. Compensation is based on qualifications, experience, and internal equity.

Benefits may include:

Medical, dental, and vision insurance

Company-matched retirement plan

Employer-paid life insurance

Disability coverage

Generous paid time off and 13 paid holidays

Employee Assistance Program

Professional development opportunities

Work Environment

This position includes office, community, and participant-facing work. Regular local travel is required, with occasional evening or weekend hours based on participant and program needs. Reasonable accommodations may be provided to qualified individuals with disabilities.

Equal Opportunity Employer

Model Cities is committed to creating an inclusive workplace where employees, participants, and community partners feel respected, valued, and empowered to succeed. Qualified applicants will receive consideration without regard to any protected status under applicable law.

Cultural Humility & Responsiveness

Problem Solving & Critical Thinking

Relationship Building

Conflict Resolution

Documentation & Compliance

Data Entry & Reporting

Time Management & Organization

Professional Communication

Technology Proficiency

Compensation

Salary Range

$51,000-$54,000 annually

Actual compensation will be determined based on qualifications, experience, education, certifications, and internal equity considerations.

Benefits

Model Cities offers a comprehensive benefits package designed to support employee well-being, professional growth, and work-life balance.

Eligible employees may receive:

Medical, dental, and vision insurance

Employer-sponsored retirement plan

Employer-paid life insurance

Short-term and long-term disability coverage

Generous paid time off and holidays

Employee Assistance Program (EAP)

Professional development and training opportunities

Benefits are subject to plan eligibility requirements and organizational policies.

Work Environment & Physical Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This position requires the ability to:

Communicate effectively in person, by telephone, virtually, and in writing.

Operate standard office equipment and technology.

Travel locally to participant homes, housing locations, partner organizations, and community meetings.

Move throughout office, residential, and community environments.

Occasionally transport program materials and resources.

Work Schedule

Full-time, exempt or non-exempt status based on organizational designation.

Primarily daytime business hours.

Occasional evening and weekend hours may be required to meet participant and program needs.

Local travel throughout the service area is expected.

Equal Opportunity & Inclusion

Model Cities is committed to fostering a workplace where all employees, participants, and community partners feel valued, respected, and empowered to succeed.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, marital status, or any other protected status under applicable law.

We encourage individuals from diverse backgrounds, experiences, and communities to apply.