Case Manager

Job Description

Job Description

Job Summary:
The Case Manager provides comprehensive, person‐centered support to participants by assessing needs, developing individualized transformation plans, coordinating resources, and monitoring progress toward stability and long‐term goals. This role serves as the primary point of contact for participants, offering guidance, advocacy, and accountability across areas such as housing, employment, education, health, and life skills. The Case Manager maintains a manageable caseload, builds trusting relationships, and collaborates closely with internal staff and external partners to ensure participants receive timely, effective services. Strong documentation, communication, and problem‐solving skills are essential, as is the ability to work with individuals facing complex barriers.

 

Duties and Responsibilities:

1. Complete intake requirements for potential participants, including the formal assessment, administering the TABE test, reviewing Participant Handbook, documenting demographic information in client database, etc.

2. With participant, develop Individual Transformation Plan (ITP) to establish a realistic plan for autonomy and graduation.

3. Meet weekly with each assigned participant to review ITP, discuss programming participation and other accomplishments and challenges.

4. Attend weekly meetings with supervisor, completing the weekly check-in form.

5. Actively coach 15-20 participants on caseload to review progress on Individual Transformation Plans and research needed additional resources and/or referrals.

6. Assure participant is referred to appropriate outside resources.

7. Complete weekly detailed documentation in client database to maintain updated information on assigned participants.

8. Participate in weekly Information Sessions to recruit new participants.

9. Assist participants with gaining necessary critical documents, including birth certificates, social security cards, health insurance, possible SNAP benefits and driver’s licenses. 

10. Provide immediate support and resources during emergency situations.

11. Build community partnerships with relevant organizations and employers.

12. Coordinate with other case managers to support participant success.

13. Advocate for participants within systems, such as courts, healthcare, housing and healthcare.

14. Assist with overall program evaluation.

 

Qualifications and Skills:

· Experience working with disadvantaged populations and/or young adults.

· Strong written and oral communication skills, including the ability to write clear case notes.

· Mediation skills and the ability to manage relationships with participants and community partners.

· Self-disciplined and motivated with a strong interest in supporting the needs and rights of others.

· Ability to work independently and as part of a team, attentive to detail, and committed to continuous personal and professional development.

\nCompany Description

Ujamaa Place was founded in 2009 and has succeeded in helping many African American men transform their lives. It's an inspiring and fun place to work.

Company Description

Ujamaa Place was founded in 2009 and has succeeded in helping many African American men transform their lives. It's an inspiring and fun place to work.